arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 1528 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.8
  • Location 7.8
  • Room Comfort/Standard 7.7
  • Staff Performance 7.7
  • Value for Money 7.3
  • Food/Dining 6.9

6.7 Inn L.
Singapore
August 14, 2014
Straddle Right in the Middle
Cosy environment, relatively accessible especially if you drive, approachable staff
Comfortable stay, the location of the hotel is ideal if you drive, if you don't then you need to relie on local taxi. It is 5 minutes drive both to Tanah Rata or Brinchang two typical smaller town found in Malaysia. If you are a fan of English high tea, this hotel is within walking distant of Ye Olde Smokehouse where you will find, one of the best place on the highland serving English high tea....

6.7 Abu M.
Malaysia
August 03, 2014
Good hotel but not worth the money
Good customer service by the few staffs that served me
Charming stay. Will not be returning there as the rate is really over what it's really worth.

6 Shau L.
Malaysia
September 10, 2014
clean room but away from city
clean and comfy room
Stay 2 night during raya holiday. Room was ok. 1st day i think was full house, not enough seat at breakfast cafe, have plenty choice for breakfast but second day not much people, not much choice for breakfast and extra charge for eggs order. Location is away from city and attractions.

6.7 Chia T.
Malaysia
November 02, 2014
Prompt and efficient
Near to the main attractions, clean rooms, quiet

5 Liew F.
Malaysia
September 11, 2014
Overall good
staff friendlly, good location

8.3 LOOI H.
Malaysia
July 12, 2015
Good stay overall
Spacious parking area, buffet breakfast, good location / environment
Enough parking space, variety choices for buffet breakfast, only one lift working. Overall is good during my stay (Peak season) except the reception and housekeeping need to work faster because it takes 15 minutes for them to verified and arrange room for me although I have book earlier. The worst is they call me to wait for another half an hour because the housekeeping just going to clean my room. Stated can check in at 1500, but 1610 not yet clean up. Oh my god!

6 norehan Z.
Malaysia
July 30, 2014
Hotel charges
Location, spacious room
Overall is ok. However, doesn't agree with the charges charged by the hotel for extra person. RM50 per head with no bed. If you want with breakfast, then you need to add additional RM30 (RM50+RM30=RM80). I asked for a blanket & 2 pillows. However, according to the room service, they only can give 1 blanket & 1 pillow. Charges will apply if we want more than that. I was soooo surprised!!..I'm not sure about other people, but I never charged by any hotel for extra pillow. Other than this, I can say everything is ok..nice, clean hotel with good location.

4.3 oon E.
Malaysia
July 30, 2014
very dirty the hotel room wiht lots of bugs
none, not recommended, not suitable
not good, the room condition is very dirty

8.3 Harpajan S.
Singapore
September 12, 2014
Holiday
Location, good staff, Ambeince good
Was good enjoyed myself but only problem was that it was halal and it was not reflected when I was booking through the internet. As such there was no alcohol. I the future please reflect so that can book non halal hotel

7.3 Zhi N.
Malaysia
September 15, 2014
convenient location, friendly staff
convenient location, friendly staff, close to eateries
convenient location, friendly staff, close to eateries