Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 1161 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.5
  • Location 8.3
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.9
Sort by

Suresh R. from Malaysia
Couples
Stayed one night in July 2016
Frequent Traveller
1) Toilets were not equipped with water hose. 2) Shower heater water was not consistent......Suddenly cold & suddenly hot
Reviewed August 03, 2016

Joe L. from Malaysia
Couples
Stayed one night in July 2016
Relaxing vacation
Nice location, quiet and peaceful ambience, good food.
Reviewed August 02, 2016

Peter F. from Australia
Couples
Stayed one night in July 2016
Cottage style comfort
Excellent service in a homely atmosphere. Hotel dining is very tasty, though expensive.
Reviewed July 28, 2016

Feera H. from Malaysia
Groups
Stayed one night in July 2016
nil
Nil
Reviewed July 25, 2016

theam K. from Malaysia
Business travelers
Stayed 2 nights in July 2016
Nice Hotel
I have always admired this hotel as an outside guest with my family n friends. Deco looked polished n scones were to shout about. But now that I'm staying here, there's a lack of shine. Roof/awning has many dirt spots of moss n that can be seen seated from an "eating" area. The inner sitting rooms look old, dusty and moldy. Would be nice to bring back the shine of yester years cos i love those quaint n antique furniture and artifacts. Hope they are not neglected as there's history in this nice hotel. There can also be some improvements in the scones served. They brittle the moment you put the spreads on or try to bite into it. I don't think it's worth the value paid for. Having said that, I am very, very pleased by the staff 's service rendered. There's Ben, who took the time to give valuable information for my outing. Bhim, an attentive and alert server, took care of his guests well. A courteous staff. So did Sanjeep n Laura who checked me in. Pleasant people. Smokehouse staff makes a huge difference in my stay and I would love to return again.
Reviewed July 24, 2016

Yong F. from Malaysia
Couples
Stayed one night in April 2016
Normal
Normal
Reviewed July 11, 2016

Keno W. from Malaysia
Couples
Stayed one night in July 2015
Average
Besides good breakfast & the antique smoke house, the room are basic & old, smells like old room too
Reviewed July 03, 2016

Teo L. from Malaysia
Couples
Stayed 2 nights in June 2016
Ye Old Smokehouse
Staff are friendly, welcoming and knowledgeable, the gardens are beautiful. After dinner drinks in front of the crackling fireplace was a delight with the bartender Jo entertaining us with anecdotes. It was rather a chore though having to walk up the stairs to the room but that was just part of the charm. A packed lunch of sandwiches and fruits for our journey home was so unexpected, sweet and considerate. Added bonus was meeting the owner's gorgeous husky named Scout. Overall had a lovely stay and would definitely return
Reviewed June 28, 2016

gayatri L. from India
Families with older children
Stayed 2 nights in June 2016
very good hotel
very cozy place, calm & serene!
Reviewed June 27, 2016

Tian T. from Malaysia
Couples
Stayed one night in June 2016
Nice and friendly
This hotel can be a tourism attraction itself. It's a beauty.
Reviewed June 27, 2016