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Recent customer comments

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Very good



based on 5932 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 7.3
  • Location 7.5
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 6.3

Phui W.
Singapore
December 30, 2015
Perfect for families with young children
The food is nice and value for money. There are many suitable activities for the whole family. The room is clean!
Good location for a short getaway.

balajee R.
India
December 29, 2015
Leisure stay at lotus resort
Water park, beach and apartments

kok L.
Malaysia
December 29, 2015
best for water fun
water fun , beach, room
comfortable

Susannah S.
Singapore
December 29, 2015
Great place for a family vaction
Lots of activities, big rooms, good service

Azmi B.
Malaysia
December 29, 2015
Unhappy & unsatisfactory guests
Location & breezy
Throughout our experience staying at Lotus with 3 rooms booking. From 25th until 27th Dec,2015. Firstly we would make some comments about this hotel... Bad experience with high expensive rate does not compliant with lack of: 1- Reception lobby front desk are not helpful and moody when ask some enquiries . 2- no Bell boy services to help out with our bags and some Lotus staff are loitering without assisting the guests. 3- The shutterbus are not enough to accomodate with peak hours guests needs.Also during the evening time using the shutterbus, the Queing space are not provided. Should the staff instruct politely all guest to queing rather than all guest are rushing to ride on it.Makes other guest waited for their turn more longer time(more than 20 mins to wait). 4- The access door for room are not accessible although using the card.First faulty was the maintenance said that the card is for room ..(Surprise as we got the card from the Front Desk unhelpful staff) It happens twice, faulty to enter the room with access card which makes us LATE to go for an event. 5- Enter the room with faulty telephone. 6- Inconvenient to purchase tickets to waterpark, for underage need to get it at the Reception Lobby and for buying above 6 years needed to buy at the waterpark. To get the pool towels have to climb up above at the collection centre. All of these mention above are NOT convenient at all as our first time experience. Very hassle and should be more systematic. Should provide 1 stop centre to purchase tickets and collect pool towels. Give more convenient for us as your GUESTS. Not giving us more hassle and so difficult for us because driving from other states are tired driving long hours to get to your place. 7- Should all staffs of LOTUS be trained intensively as to taking care the GUESTS needs. Smile more and be more helpful. Not just watching the arrival of guest stress out of helpless staffs.

amiruddin S.
Malaysia
December 28, 2015
Nice hotel with lots of activities
Spacious room, waterpark & the beach
This was my second time staying at this hotel & it was a good stay. Probably will come again in the future.

tanny C.
Malaysia
December 28, 2015
not
not

Tan S.
Singapore
December 28, 2015
Good for family
Big resort,nice for family,but many ppl bising place not for relax

Dennis L.
Malaysia
December 28, 2015
Nice for a short breakaway
It is beside the beach. Coaches pick up available. Clean
Overall this resort is pleasant for a short getaway. Place is clean with most facilities available. However there are also negative on this place. Rooms furnishing are old. The amusement park for kids has got very old equipment. Staffs are Sea View Restaurant wasn't too friendly.

LING P.
Malaysia
December 28, 2015
Good Experience
Food and beach environment