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Recent customer comments

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Very good



based on 5934 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 7.3
  • Location 7.5
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 6.3

YONG L.
Malaysia
November 30, 2015
nice for family trip
water park, coziness and activities at night
It is a pleasure trip for family with old parents and young children.

Liew Y.
Malaysia
November 30, 2015
no second time
dissapointed, lousy and dirty room.

Pang C.
Singapore
November 30, 2015
Suggestions that will improve lotus Desaru hotel
The water slide , the gym and the swimming pools
There was no heater for the bathrooms and when I came back from swimming , I felt very cold after a bath and I almost caught a cold. I suggest to have a heater so that I will not feel very cold and have lower chances of getting sick. There should be moe cleaning done in the hotels rooms for example the air- conditioner. I felt very warm inside my room and the reason was because the air- conditioner was not cleaned properly. There was a lot of dust on the filters of the air- conditioner when my husband went to look in the inside of the air- conditioner. So I suggest to clean the hotel rooms more thoroughly.

lee Y.
Malaysia
November 30, 2015
not bad
Checked in/ out fast and efficient with ticket issuing system. Staff were polite, patient and responsible, especially housekeeping staff. Breakfast buffet is ok with quite many selection of food.
Room G501 bedroom air condition operate sound is loud, overall night cannot sleep. Curtain fabric a lot of dust when I tied the time.

Poh W.
Singapore
November 30, 2015
lower ur expectation
beach front, big room, big resort
Stay will be ok if u lower ur expectation. Big resort but many thing can be better

SIM E.
Singapore
November 30, 2015
Exceeded Impressively Staff Services! Thumbs Up!
Staff Services, Cleanliness, Activities inside the resorts
Checked in was fast and efficient with ticket issuing system. Impressive! Once step into the room, we all bare foot as we have 2 young kids age 1.5 years and 4 yrs old. Another impressive thing is, our feet was not coated with dust at all after several hours we walking in the room. This mean they really putting effort to clean the floor before the guests check into the room. Good job! We have 2 bedrooms in the resort, 1 of the bedroom air condition is not cool than usual, and we called the reception around 10pm. The hotel maintenance immediate shown up within 3 min, and repair the air condition. They even pumped the gas into the air condition even already 10.30pm. Super impressed with they prompt and friendly service! THumbsssss Up!!! Good job you guys. Activities wise, we have no enough time to complete all activities because too many activities to be completed. Even early morning in the swimming pool, they have putting effort to send 3 staffs played with music, and guide the people in the pool do zumba dance in the pool. Evening they will do the Zumba dance at their field. Food wise, we love it... the quality of food you can't compare to high end restaurant, but their service really is 5 stars services.

Chin O.
Malaysia
November 30, 2015
Getting old and dirty
location, seaview, family room
I travelled with two young kids age 3YO & 8MO. The room i stayed in 1-bedroom apartment is comparatively dirty and old. My kids got nose-blocked right after we entered the room (due to the dirts in the air). Not a good choice if you are hoping for a more clean environment for family holiday. The sands and beach also turn into dark brown and rough, apparently no maintenance was done to keep it clean and nice. The check in/out staffs was always on chit-chatting with their colleagues even though customers stood in front of him/her for 2 minutes already. Try Pulai Resort if can.

Abdul N.
Malaysia
November 29, 2015
Great place to stay with small kids
Water park and swimming pool are awesome
Everything was OK, our kids are so happy staying here especially with the water park just in front of our room.

CHOONG F.
Malaysia
November 28, 2015
Fun Stay
Nice environment. Good entertainment activity. Enjoy the night on beach with live music. Love it.
Awesome!

Wong M.
Malaysia
November 27, 2015
A place to relax and spend times with family
room with internal separate floor, beach activities, water park
Comfortable, the most important is my family and I feel great and comfortable when together. Resort still got place of improvement. Beach is an important key. Can decorate or man make beach shape. Basically, I love this place and it is not the first time I have been there. if there is a chance or promotion, I will always take it and spend my time together with family there.