arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 5943 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 7.3
  • Location 7.5
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 6.3

azadi N.
Malaysia
September 30, 2015
Family Fest with no privacy
theme park, beach and street lights at night
my stay was okay. the hotel itself was very big so forget about your privacy once you booked this hotel. The average normal guest who came during our visit were big families.when i say big, its an understatement. there were families with 4,5 children and not forgetting the grannie n pop-pop.we came only me,wife and my 1 yo daughter but even that, we felt out of place.so my bet those young couple,honeymooners would hv much bigger regret.the bfast spread,thmbs down.felt like eating in school canteen. We had to share table with other family because the restaurant was so packed. The beach was quite a walk away from our room so forget abt morning walk or beachside sound n breeze. The room? The tV came from time machine sometime 10 yrs ago.had to wait 15 minutes until some picture came up into the screen.bed were mighty comfortable though.bathtub was a pleasant surprise.thought the room was too dark for my comfort.

CHOON K.
Singapore
September 30, 2015
Lotus Desaru Beach Resort
Lactation and poor
Second time stay this hotel. Frist time the experience is ok. But second time is so disappointed! Room is not clean and have the smell! We will not going back this hotel again!

Siti A.
Malaysia
September 29, 2015
best!
can go again coz more cheaper than other .. and nice environment .

Mayuresh A.
India
September 29, 2015
Not a great place to stay... no choice though !
Location : beach front.. nothing else i can think of !
When you travel to desaru, you have almost no other choice but to choose Lotus desaru. It takes 30 min. to travel from deserted ferry terminal to arrive. We asked for early check-in but was declined. (Never mind, it was a long week-end so may the hotel is full, honestly it was not !!). Being vegetarian, we had limited option in hotel restaurant. When check-in, room appeared decent till when we start observing obvious issues about leaking taps & sinks, not having basic supplies of hand towels, water stained toilets, lockers were not unlocked from previous guest stays, extremly poor tv reception, so on and so forth. Oh.. i fotgot to tell, when we arrive, we asked for pickup and when called hotel responded it is a charged service, so we decided to take the hotel drop from ferry terminal which was more than 1/2 charge as compared to hotel charge. It's a beach front resort, beach experience is decent. Water park at the hotel is in pathetic condition. It appears to be never cleaned since construction. Smell, dirt all over place. The other swimming pool is clean and enjoyable. Overall the might be a good place but as compared to price tag it is way to overrated. Couldn't enjoy much due to hotel experience.

Lai I.
Malaysia
September 28, 2015
noisy and just average, far from pool and seaside,
buggy arrangement
Dirty theme park water

Kam Y.
Malaysia
September 28, 2015
Good place for family outing
1) Big room size & very clean. 2) Nice water park for children. 3) Lots of beach activities to enjoy.
Very pleasant stay and we enjoy very much. Surely will come back again.

Muhammad A.
Singapore
September 28, 2015
Nice Hotel For Family
Water theme Park, Breakfast and Services

KIAN C.
Malaysia
September 28, 2015
Relaxing trip and very fun with the waterpark
Water Park, Service provided and shuttle services
It has a very fun water park but unfortunately a lot of smokers smokes around that area (even there is a sign board with No Smoking sign). There are a lot of children playing around that area and it is not acceptable when no one stopping them for not smoking at the area. Besides that, there are a lot of ants in the room. Housekeeping will enter anytime they passed by. The staff over there are very friendly. Services are really good. Overall, we are still very enjoyed the trip.

Julie P.
Malaysia
September 28, 2015
Clean room but horrible breakfast
Clean resort, comfortable bed and attached waterpark
Overall the resort is clean and comfortable to stay. But breakfast area is like canteen style with horrible breakfast due to heavy crowd. Other dining areas/food ok.

Jimmy T.
Malaysia
September 28, 2015
Kids Haven
Large room, clean and good breakfast.
It's our second stay. Still good..