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First World Hotel

Genting Highlands Resort, Genting Highlands, Genting Highlands, Malaysia 69000 (Show on map)

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Hotel Area: Genting Highlands Number of Rooms: 6083

Recent customer reviews

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Good

7.5

based on
7405 reviews

Value for Money
7.4
Location
8.5
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.2
Food/Dining
6.8
All reviews (7405)
Abdul H. Couples Singapore, December 14, 2012
Above average service but too crowded check-in

Large rooms
6
Breakfast location could have been managed better as if we take our b/f early the place look no better than a kopitiam eating place
Chan W. Families with older children Singapore, December 14, 2012
small room

nil
4.3
Expected room is small .The check in was kinda fast .I was staying at tower 2, there are some renovation going on was very noisy.
Chan W. Groups Singapore, December 14, 2012
great location but service bad

none
3.3
room and bathroom was small they did not provide toothbrush n toothpaste had to bring it.
Sarina A. Business travelers Malaysia, December 14, 2012
nice hotel but rude receptionist

location hotel
5.7
the location of the Hotel very good. The interior of the hotel in good condition. vey near to theme park and shopping center. the only bad thing... the cashier and counter reception very rude
Sightseeing/Attractions Tip: the locality very good
Goh T. Families with young children Singapore, December 14, 2012
Hugh and crowded hotel

nice mountain view
6.3
Nice comfortable stay, good size superior deluxe rooms, Buffet Breakfast needs to improve, very limited choices.
Kokweng, R. Families with older children Malaysia, December 14, 2012
Convenient and accessible

Fast and easy check in/check out kiosks, clean rooms, efficient housekeeping staff
8
This was our first time staying in this hotel even though we have visited Genting Highlands on numerous occasions. Starbucks, Watson's Personal Store, Public Bank and the entrance to the Indoor Theme Park were all conveniently located in the hotel lobby. The front office personnel were very helpful and friendly whilst the housekeeping staff were very thorough and efficient. All in all, we were rather satisfied and happy with the hotel and had a pleasant stay.
Veerakumar S. Families with young children Malaysia, December 14, 2012
Problematic check in and check out

Good for kids
5
It has been a hassle to check. i gave this voucher to my sister as a giftbut she has problem to check in as the receptionist wants the person who bought the voucher to be there. my sister has to me and i have to confirm that i am the one who bought this and asked to let mey sister to check in. the same goes duirng the check out as the receptionist refused to refund the deposit and wants the person who bought the voucher to be present and again, I have call the hotel to confirm this. troublesome if you want to present the voucher to third party.
Jia M. Couples Malaysia, December 14, 2012
Lovely hotel and service with a smile

Clean and comfortable
7.7
Satisfied with this hotel. Will choose this hotel again in the future.
Melvin W. Families with young children Singapore, December 14, 2012
No Lovely and unfriendly staff

Waiting time too long with unfriendly treatment
4.7
The staff that is no friendly and do not know what is going on. They direct me to the wrong counter for query and check in and worst part is that they show me an angry face.
Fadhilah R. Couples Singapore, December 14, 2012
Very convenient hotel

Convenient hotel
9
I've been to genting for a quite a few times now, the hotel lobby is always packed with people, and even though it was very busy, a lot of customers wanted to check in, the service is still maintain very good & very fast service. They really help us when we are in need to check in the check in kiosk. The hotel is very convenient, near to the hotel, although have not much choices of places to go, there are alot of activities we can do there..and alot of awesome shops & foods there..but very expensive but however the place is a good experience.

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Customer Reviews - First World Hotel, Genting Highlands

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