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2015
Very good 7.3
Based on 19055 reviews

Recent customer comments

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Very good



based on 19055 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.6
  • Location 8.2
  • Room Comfort/Standard 7.1
  • Service 7.1
  • Value for Money 7.4
  • Food/Dining 6.6

Kurniawan T.
Indonesia
January 03, 2016
Cheap but old small mostly smoking room
Cheap, great location, nice weather

Karen L.
Singapore
January 02, 2016
Good for families with young children
indoor theme park, convenient, food

Mei C.
Singapore
January 02, 2016
control lift, during peak hour.
stay is soso. peak session waiting lift 40minute, very messy. no enough for passenger.

Low C.
Malaysia
January 02, 2016
Good location
Good location near shopping and casino

Adeline L.
Singapore
January 02, 2016
Bad customer service
Location/Price
Stayed at the XYZ Deluxe Room. The new wing of First World Hotel doesn't have much directions on how to get to the lift for the rooms. On the first night, we were welcomed with no lights in the shower area. So we called up the service counter and they promised within 40 minutes the job will be done. So we waited from 12mn to 1230am. But no one came, decided to dial them up again and they actually forgotten about the issue. Right after, the technician came within 5 minutes. (inefficiency as they forgot about our issue) At the same time, we asked for bedroom slippers to be provided as the room's floor was filthy with dust and hair. They didn't want to offer us bedroom slippers as they said only the World Club room and Superior deluxe will be provided. We can't even purchase them. So they offered for their housekeeper to come and vacuum the floor for us at 12mn when we were all drained after a long day. 1. Vacuuming will disturb the other hotel guests. 2. Isn't providing us a pair of bedroom slippers each easier for both parties? Oh well, they didn't want to offer us any. Minus points for being able to keep their customers. We decided to just use the floor mat to clean the room but it was still filthy. So on the second call, while we were asking about the technician, we asked for the bedroom slippers again. Again, they insisted that they can't sell us or provide us with them. I was kind of unhappy already so she said she will check it out first. After awhile the housekeeper came with 2 pairs of slippers. The problem is, is it very difficult to provide us with bedroom slippers? After this stay, I wouldn't know if I will patronise them as a hotel guest anymore or just go for another hotel. But the location was good.

Gabriel W.
Indonesia
January 02, 2016
average hotel, over crowded
Location, location, weather

Andrew T.
Singapore
January 02, 2016
Good Short breakaway from Singapore
Location is up the mountain, Good variety of Food; cheap place
Not too bad to have a short getaway from Singapore. The room rate is good.

Su V.
Malaysia
January 02, 2016
Clean room and new lifts
Loved the comfy and clean place.

muhammad H.
Malaysia
January 02, 2016
Good place and nice view
Ermmm outdoor dont have it's not best

Andrew T.
Singapore
January 02, 2016
Value for $$$
At the hill TOP, value for money and comfortable
Very comfortable stay! Most of the time we are out.