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2015
Very good 7.3
Based on 18774 reviews

Recent customer comments

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Very good



based on 18774 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.6
  • Location 8.2
  • Room Comfort/Standard 7.1
  • Service 7.1
  • Value for Money 7.4
  • Food/Dining 6.6

Ho J.
Malaysia
June 08, 2016
name of check in
because of name of check in make me waste many time & money to call amend few word

Ho J.
Malaysia
June 08, 2016
Excellent
Excellent

Wong Y.
Malaysia
June 08, 2016
excellent
great weather

CHAN L.
Malaysia
June 08, 2016
New Room New Design
The fashionably design room had show First World Hotel Genting effort to stay the best. The design for the bathroom is much more easy to use. I like the separated toilet, bath and sink which make life much easier. But the sink inside the toilet is too small and the water keep spilling out. I suggest traveler to take the room with mountain view(just add some money) because room facing inside is a bit stuffy when you close the curtain for privacy. Others is fine beside there is no wifi in room and RM15 per day for wifi at the lobby.

vivien T.
Singapore
June 07, 2016
Expensive but spacious and clean. Customer service need improvement
I love the modern duo queen size bed bedroom. The staff who cleans the room is good but the counter staff who manage queries is not good. She keep saying there is no world club room in tower 1 only in tower 2 and issue us a 1 queen size bed bedroom instead of a duo queen as mention by another guy staff, The other guy staff told us earlier that the hotel will only issue 2 queen bed per room for their best world club room. So furious when we saw our friends room and waste time n money to change to the world club room we wanted. Charges are the same for 3 types of world club room - 2 singles, 1 queen or 2 queen type. Wasn't it crazy? Duo queen is in tower 1 and the smaller world club room is in tower 2. I think they reserve the tower 1 room for their casino VIPs. All their counter service staff tells you different info each round. Really tiring to deal with them. NO Standard and fair treatment for same or higher amount paid for the world club room. Overall I still love the location and room.

Angeline L.
Malaysia
June 07, 2016
short trip cheaper fun enjoy
overall ok

Kar C.
Malaysia
June 07, 2016
Nice
Staff need to be more polite

TENG T.
Malaysia
June 07, 2016
hotel a bit old
need up keep the hotel room

TSEN L.
Malaysia
June 07, 2016
No WIFI
No WIFI

NAWWAL H.
Malaysia
June 07, 2016
Satisfactory
Very basic..long queue to check in..have to pay extra rm15 for check in counter..cannot use the check in kiosk coz of third party booking (agoda, booking.com n etc)