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Syuen Hotel, Ipoh
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Number of rooms: 290
Location: Ipoh
Address: 88 Jalan Sultan Abdul Jalil Greentown, Perak Darul Ridzuan West Malaysia, Ipoh, Malaysia
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Syuen Hotel Ipoh Info
This modern colonial style hotel, located in the center of the corporate district, is surrounded by high-rise buildings. Guests will also enjoy walking access to shopping malls, business areas, and cultural attractions. There are also hosts of unique tourist attractions within proximity to the hotel. Within a 30-minute drive of the hotel is the Kellie Castle, a scenic venue that features amazing architecture and an adventurous drive that follows the twisting contours of the land, thus promoting a feeling of mystery. The hotel boasts an impressive dining venue that features a delectable collage of cuisine options, including western, Chinese, authentic local and buffet style dining. The Syuen Hotel is ideal for business or leisure travelers who want a central location within a short distance of many important destinations.
Customer Reviews
| bad experience |
Guest Rating: 4.3 |
neng K.
 Malaysia
Other
Date of Stay: 18 Dec 2008
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| Value for Money: |
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4/10 |
| Location: |
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6/10 |
| Staff Performance: |
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4/10 |
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| Hotel Condition/Cleanliness: |
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4/10 |
| Room Comfort/Standard: |
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4/10 |
| Food/Dining: |
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4/10 |
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no lighting, give people a very uncomfortable feeling.
| One Day Ipoh Escapade |
Guest Rating: 9 |
kelwant S.
 Singapore
Family with older children
Date of Stay: 07 Dec 2008
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| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
| Food/Dining: |
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8/10 |
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Prompt reply from hotel via e-mail when we requested for directions from Malaysia's North South Highway. The two extra beds requested for 2 rooms were already in place before our arrival to the hotel.
3. Location of Hotel is central making it it easy access for food and shopping.
On arrival, the phone lines were down and we were not able to contact them. There was another big function and we had problems finding a car-park lot all by ourselves.
We were impressed with the service and attitude of the front line staff. They were forthcoming when we inquired about our booking a week before the arrival. Room service was also very good and we had the food at the specific time that we had requested. Overall, we would like to re- visit if given the chance.
Shopping Tip : Hotel is opposite Parkson Grand Shopping Centre known for its wide ranging merchandise.
| Expectations were not met |
Guest Rating: 4.3 |
daniel L.
Malaysia
Family with older children
Date of Stay: 07 Sep 2008
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| Value for Money: |
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2/10 |
| Location: |
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8/10 |
| Staff Performance: |
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2/10 |
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| Hotel Condition/Cleanliness: |
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6/10 |
| Room Comfort/Standard: |
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4/10 |
| Food/Dining: |
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4/10 |
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Poor upkeep of room and facilities, weak customer service
The Syuen promises more than it delivers. It was a bad experience from the moment I checked in when what was booked was not delivered. I reserved two rooms and requested for a king and a double but only two doubles was given. When asked for a king, the duty manager was harsh and acted as if I changed my mind when the actual fact is that they probably did not even read the request.
The room is functional but very out-of-date and old. It is still key driven and facilities like the TV is old. Security safe was not reset and hot water is inconsistent.
Went to check the pool but it was in such bad condition that I didn't even dared to enter. Water was murky, area looked disheveled and no staff was on duty. Big contrast from what was promised on the site.
If you are looking for a conveniently located hotel, take up the Excelsior. It's equally old and jaded but half the price of the Syuen. For better comforts, go to Casuarina.
Restaurant Tip : Visit YumYum Thai Restaurant a short walk away. Good food and I recommend their Pandan Chicken.
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