Syuen Hotel, Ipoh

We were impressed with the service and attitude of the front line staff. They were forthcoming when we inquired about our booking a week before the arrival. Room service was also very good and we had the food at the specific time that we had requested. Overall, we would like to re- visit if given the chance.

The Syuen promises more than it delivers. It was a bad experience from the moment I checked in when what was booked was not delivered. I reserved two rooms and requested for a king and a double but only two doubles was given. When asked for a king, the duty manager was harsh and acted as if I changed my mind when the actual fact is that they probably did not even read the request. The room is functional but very out-of-date and old. It is still key driven and facilities like the TV is old. Security safe was not reset and hot water is inconsistent. Went to check the pool but it was in such bad condition that I didn't even dared to enter. Water was murky, area looked disheveled and no staff was on duty. Big contrast from what was promised on the site. If you are looking for a conveniently located hotel, take up the Excelsior. It's equally old and jaded but half the price of the Syuen. For better comforts, go to Casuarina.