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Recent customer comments

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Very good



based on 4542 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.9
  • Location 7.6
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 6.9
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toh C. from Singapore
Couples
Stayed one night in June 2015
Not so friendly counter staff in a 5 star hotel
size of room, breakfast, free shuttle service
Although room was big but there isn't any power point near to bed. Free shuttle service to City Square mall adds value to the stay
Reviewed July 01, 2015

Simon L. from Malaysia
Couples
Stayed one night in June 2015
Nice hotel for staycation
Location, food, room
Pro: - location was near to CIQ - area is quiet at night and room was comfortable - friendly staff - late check-out last minute was not an issue - near to shopping area too - good room service Cons: - room preparation was not done properly. No towel and extra tooth brush or shaving kit added. - water heating slow to heat up - parking coupon could be made better instead of using a piece of paper
Reviewed July 01, 2015

Edward N. from Singapore
Business travelers
Stayed 2 nights in June 2015
Comfortable, spacious, but food ss so. Good value.
Comfort, spacious good car park.
Comfortable and happy.
Reviewed June 30, 2015

Melissa Y. from Malaysia
Families with young children
Stayed 2 nights in June 2015
Short Trip to JB
The staff are efficient ad courteous.
The rooms were not cleaned to the standard of a 5-Star hotel. We were not informed that the pool was under renovaton. The first day of our arrival, we called the Front Office and were informed that the pool was under renovation and will be ready the next day. Imagine our disappointment when the pool was still not accessible on our 2nd day. We requested for bath mat, facetowel and one additional towel. We were told that none are available. The hotel was not exactly bursting with guests. We booked 2 rooms and asked for one extra towel and was told that there will be additional charges?
Reviewed June 30, 2015

YEONG J. from Malaysia
Business travelers
Stayed one night in June 2015
good
food staff room
Good place. Room a bit old
Reviewed June 29, 2015

LIP C. from Singapore
Couples
Stayed one night in May 2015
good location
good location, reasonable price, spacious room
Spacious room but hotel room is quite old. Breakfast is not bad.
Reviewed June 27, 2015

Nandkishor K. from India
Families with young children
Stayed one night in June 2015
Excellent Hotel in low price
staff food and ambience of hotel is superb
It was awesome
Reviewed June 27, 2015

V K. from United Kingdom
Solo travelers
Stayed one night in June 2015
Comfortable stay at Grand Blue Wave
Size of room. View. Location
A great room however cigarette smoke odour which would be because customers smoke illegally. Staff helpful and are able to sort customer difficulties.
Reviewed June 27, 2015

June C. from Malaysia
Families with young children
Stayed one night in June 2014
An old furnished hotel
Spacious
It's an old furnished hotel, and the room has bad smell.
Reviewed June 27, 2015

Yap S. from Malaysia
Couples
Stayed one night in November 2014
Free upgrade feeling satisfied
Late check in and got a free upgrade to suite. Awesome!
Reviewed June 26, 2015