arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 16282 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.9
  • Location 8.3
  • Room Comfort/Standard 7.6
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 6.9

Hannah H.
Malaysia
January 23, 2016
so so only
Once step in the room noticed the towel already torn , after I finished my shopping at KSL and back to hotel straight inform the reception about the torn towel . About 2135 hrs i did inform a young Malay guy about the torn towel and he feedback to me they cannot help change a new towel immediately due to housekeeping already closed and new towel can get it at next morning , how they expect us using a torn towel when shower and he also said why never straight call us about the torn towel. The problem is how they want us to called due my hand phone number is Singapore ; but lucky another Indian guy at middle age asking what happened to the Malay guy but I sense that the Malay guy don't feel to say about the problem. Then I saying again about the problem to the Indian guy and thanks to the Indian guy help me to solve the problem to get a new towel from others room , really disappointed with the Malay guy never even want to help me but instead blame me don't want to make a call about the torn towel. Just a message to the Malay guy when work at front desk please try to help a guest solve a problem; maybe is a small matters but how want expected another guest want to stayed in this hotel if they encounter a problem like me . Even though price is affordable but the KSL should install a wifi at the apartment. The mattress need to change because the spring already spoiled especially in middle and the sofa got a bad smell.

Maznah M.
Slovakia
January 22, 2016
Good location
Convenience,good bfast n clean hotel
Hotel connected to Shopping mall and its convenience for us to shop.

Reza A.
Singapore
January 22, 2016
Nice resort. Reasonable price
swimming pool, convenient, food
I was there for 1 night with my family to celebrate my grandmother's birthday. I wasted precious time on the first day as I got stucked in the long queue at the immigration of Malaysia. My kids could have enjoyed the pool more if get to arrive KSL earlier. Overall, it is a good resort to have a short vacation away from Singapore. There are a lot of eating places around the resort. I will definitely be back again.

Reza A.
Singapore
January 22, 2016
Ideal getaway for a quick travel
swimming pool, convenient, value
I was there for 1 night with my family to celebrate my grandmother's birthday. I wasted precious time on the first day as I got stucked in the long queue at the immigration of Malaysia. My kids could have enjoyed the pool more if get to arrive KSL earlier. Overall, it is a good resort to have a short vacation away from Singapore. There are a lot of eating places around the resort. I will definitely be back again.

Reza A.
Singapore
January 22, 2016
Nice resort to stay for a short trip
shopping, location, swimming pool
I was there for 1 night with my family to celebrate my grandmother's birthday. I wasted precious time on the first day as I got stucked in the long queue at the immigration of Malaysia. My kids could have enjoyed the pool more if get to arrive KSL earlier. Overall, it is a good resort to have a short vacation away from Singapore. There are a lot of eating places around the resort. I will definitely be back again.

Nicholas J.
Malaysia
January 22, 2016
normal
okay
normal

TAN K.
Singapore
January 22, 2016
my stay
location. shopping food
good n clean n beside shopping mall. room service could improve. will stay in this hotel should i be back in jb

Ng S.
Singapore
January 21, 2016
Location
Convenient , cleanliness and good price
Fansactic

SIO T.
Singapore
January 21, 2016
Location
Shopping, Dinning And Accessibity

Liew H.
Singapore
January 21, 2016
NIL
NIL
Poor drainage in bathroom, should provide full toilet roll and full box tissue instead of only half, poor conditioning and ventilation.