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Recent customer comments

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Very good

based on 15759 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.0
  • Location 8.3
  • Room Comfort/Standard 7.6
  • Staff Performance 7.3
  • Value for Money 7.4
  • Food/Dining 6.9

7.3 Anthony D.
December 07, 2015
Not bad Residence
Shopping mall underneath the hotel
Not to bad.2 point of inconvenience is the slowness of lift and inadequate number of passenger lift.Each residence tower only has 4 lift to serve different floors.Have to wait for more than 20 minutes for the lift. Secondly to reach the dinosaur pool have to 2 different lift and add on to the problem you still need to cut thru multi storey car park and walk 200 meter.

7 Grace H.
December 08, 2015
Good hotel but over crowded
Staff location Dino park
They have quite good service. But the pool at Dino park was over crowded

7 James C.
December 08, 2015
Super value for money!
Location, concept, food
There was a long wait at the registration counter. Like super long queue, probably due to the holiday season and also because it was a Saturday. Check in was supposed to be at 3pm, but even at 4.30pm, the manager told me that the room was not prepared because housekeeping was still not done. What was more unacceptable was that the manager tried to reason that the room would be done after 3pm and not 3pm. First thing I did was definitely to ensure that the rooms were in proper condition for staying the night, because thats the most important right? One out of 4 air con was unable to function, and the ceiling of the toilet in the master bedroom was leaking due to a loose screw in the pipe. There wasn't any communication systems provided to us to call the reception, so I had to make the trip down to the lobby. Informed the manager and soon enough, 2 electricians / repair personnel turned up and diagnosed the problem. They said that they will be back shortly with the equipments to fix the problems but after 1 hour of waiting, they failed to turn up. Had to go back down to the lobby to question about the delay and was told that they were too busy with other stuff. I was quite pissed off as we had to ensure that we were present to witness that proper work was done and thus could not leave even though our day was almost over. The location of the hotel and the overall experience in the service apartment was a plus point though. Being strategically located just above / beside KSL mall, we could satisfy our shopping and food cravings easily. The service apartment really made me feel at home. The kitchen had all the appliances to prepare a meal and even serving plates / utensils if you want to buy takeaway food to enjoy. Just walk along the perimeter of the entire KSL building and you will be able to find shops offering food even at 12am! I bought some roti-prata for my family for supper. Still feeling super satisfied over my JB trip, minus all the waiting time :)

6.7 Mary T.
December 09, 2015
Good Location, easy to access to local eatery.
Fun Pools, near to shopping mall, in city center
a relax one, kids have fun in the pools

8.3 Lionel W.
December 09, 2015
Enjoyable and relaxing stay
Location, room, amenities
Enjoyable and relaxing stay. Good to spend a day at the integrated mall.

9.3 Crystal L.
December 09, 2015
Convenient location for short staycation
The room condition is good. The children pool water is warm even it was a raining day. Impressed with the hotel management consideration on this for children. The location is convenient for food.
Good and enjoy.

December 07, 2015

8 Eileen N.
December 07, 2015
Near shopping mall
Service, location and food
Check in was fast but there is no Wifi in the room as its only available in the lobby. One of the lift was under maintenance which caused alot of people waiting. Room was clean and nice.

8.7 Mohamed H.
December 07, 2015
great location for a short getaway
the pool for kids, easy to get food and great view from high floors
It was a pleasant stay except the lift keeps on breaking down every now and then causing massive jam at the lobby

December 07, 2015
Location, accessibility and choice of food
Shower not hot. Towels not in the room. Bedsheet not changed.