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2015
Very good 7.4
Based on 1643 reviews

Recent customer comments

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Very good



based on 1643 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.3
  • Location 7.4
  • Room Comfort/Standard 7.8
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.8

Syed A.
Malaysia
December 28, 2015
Nice and confortable
convevient, good and nice
convevient, good and nice

Mazliana S.
Singapore
December 27, 2015
Very bad experience overall
Room size
The downside was the front desk. Experience I had was amazingly horrendous. Wifi was inclusive with the room package for 2 devices. After checking in, I was trying out the wifi but only one device can be connected. I reached out for help but Staff replied by saying wifi is chargeable. I emphasise on my concern and staff over the phone repeated same answer. After I told her that she is not really getting the question she passed the line to another senior staff. The next staff took the line and Started saying If I need wifi I will need to pay. I have to stop her (Indian lady) and explain that this is due to device connection problem only then she understood. This happened on 24/12/15 at 4+ pm. On 25/12/15 at 6+ pm I never get to play pool as I am expected to have small change. I passed RM 50 to staff but was Rejected by bar counter. On the same day Teppanyaki section closed due to staff last minute urgent leave. On the same day again I approached front office to request for room 187 and 189 to extend Check out time and staff with tudung with spectacles agreed. The next day at 11 plus am at 26th Dec 2015 I called Front office to confirm but an Indian lady told me off in a stern voice saying the resort is back to back having People checking in so I cannot extend but told me the maximum is 12.30. Amazingly this same Indian lady whom has agreed on 12.30pm she sent a staff to my door at 12 pm literally chased me out. I have NEVER got this treatment before. Staff do not have to go to this extend of of getting more sales but compromise on existing customer satisfaction. I will have to share and spread this bad experience so that people will not be ill-treated during their stay. Regards, Unsatisfied customer.

Salinawati S.
Malaysia
December 27, 2015
nice stay
good location, nice hotel, comfortable bed
nice stay

roslan F.
Malaysia
December 27, 2015
relax & fun
big room, golf course, swimming pool
good. will come again. club house : bowling, pingpong, olympic size pool, kid activity

Saratha M.
Malaysia
December 27, 2015
Pleasant stay
Price and friendly staff
Came without any expectations so it was okay. Stayed for two nights. Unless one is into golfing, there is not much to do here. We stayed away from the pool since we were concerned about hygiene. People were jumping into the pool without proper swim wear. Area around the pool should be improved. Maybe get more lounge chairs. The staff were very pleasant. Variety of food at breakfast buffet but lacking in taste.

Raja A.
Malaysia
December 27, 2015
Hotel Room no aircond and staff slow
Nightmare

MOHAMAD R.
Malaysia
December 26, 2015
Hotel room is nice for family with 4 person.
Friendly staff, nice room and good environment

Valerie S.
Singapore
December 26, 2015
Comprehensive resort
Facilities, location and price
No regrets. There r many things to do at the resort. Completely fun n engages the whole family. Worth the price. The furnishings r fine. The hotel should embark on a thorough cleaning programme. Tiles in bathroom should be cleaned thoroughly. Cobwebs should be cleared. Walls throughout resort should be repainted.

Kelvin T.
Singapore
December 25, 2015
Still a good plan and now even better rates
value for money, big room, sports activities
Have stayed here many times since it was first build many many years ago. I suspect When La Granduer took over it retrofit it so even though the place is more run down now the room is still clean and comfortable (most of the time). Be sure to ask for non-smoking room as some rooms have strong smoke smell. Been there more than 5 times in the last few years and is one of the better hotels in the area. New Aeon mall near the area, and interesting makan place at TJ Mart (where local goes), and the nearby Senai airport have renovated to have better eating area. Near the NS highway so is a fast travel to Johor Premium Outlets, Bukit Indah, and Legoland.

Marek M.
Poland
December 22, 2015
Palm Garden
1. Sport centre 2. Location 3. Cleaness