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Recent customer comments

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Very good



based on 3984 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.8
  • Location 8.2
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 7.0
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Yeow L.
Singapore
January 30, 2016
Near shopping mall
Location is across the road from City Square. Facilities include swimming pool, Jacuzzi, sauna and gym available to use for free to staying guests.

Miriam N.
Singapore
January 29, 2016
Nice Location, Great Food.
Hotel, Food, Location
It was great, nice location and friendly staff. Will recommend it to all my friends who will be visiting JB.

Yunus A.
Malaysia
January 29, 2016
Strategic Location
The location, Room and the staff performance

Hoi W.
Singapore
January 29, 2016
Recent Stay in Puteri
Staff friendliness. Location. Clean bed.
A very aged hotel. It's in need of a overhaul. Time for a renovation.

Nasir H.
Singapore
January 28, 2016
Improvement Needed
Location is near shopping areas. Executive room quite spacious.
Me and wife stayed at Executive room #1533 but unfortunately we were not able to experience the executive club. Went to 16th floor during breakfast but when we tap using our room card, it does not open. Furthermore no staff around to ask for assistance. We decided to go to the coffeehouse at the lobby for breakfast instead. Food spread is admirable but definately can be improved. The location is the main reason why we chose to stay as it is within walking distance to City Square/KOMTAR. Should provide free umbrella for guests to borrow in the event it rains. We tried to borrow one at the concierge since it was raining when we wanted to walk to City Square but there was non. Overall stay is acceptable and we are very comfortable staying om thsi hotel.

mazlan R.
Singapore
January 27, 2016
Relaxing stay
Location, food and friendly staff
Have stayed 6 time in this hotel. Will stay here again. Rooms and wifi need to be upgraded.

Yee L.
Singapore
January 26, 2016
Relax Staycation
Accommodating to our requests; comfortable pillows; variety for breakfast buffet but lack quality.
Pleasant stay; within expectation.

Zainol A.
Singapore
January 26, 2016
Good hotel
1) Location near shopping mall

Ang L.
Singapore
January 25, 2016
GOOD STAY
CLEANLINESS , FOOD, LOCATION
OVERALL OK, ONLY THE TRAFFIC IS TERRIBLE....

Perez L.
Singapore
January 25, 2016
Free upgrade but aircon faulty
Location, food, shopping
We got a free upgrade and the staff were generally really friendly and helpful. However the room aircon was faulty and not cool at all - room temperature felt like 27/28 deg Celsius all night? Otherwise, good location.