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Recent customer comments

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Very good

based on 3930 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.8
  • Location 8.2
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 7.0

Abdul M.
December 31, 2015
Wifi was BAD. Bfast buffet are same stuff.
Staff are friendly. Location good. Clean.
We hv been staying at this hotel for many years and nothing much hv changed. Clean room. Buffet bfast are same every day except for 1-2 items. Wifi BAD. Overall it's was a pleasant stay.

Siti Z.
December 30, 2015
Puteri pacific
Call the technician a few times.. Air con was not cold... Cant on the tv Need to wait for next day when request for transfer to a new room... New room lights @ work table n full length mirror died on us.

zamzam Y.
December 30, 2015
Location is good. It's near to shopping & food.
Staff prompt service. Honesty cause i left my tabloid after check out and are able to recovered it back. Rooms are clean.
Comfortable & satisfied.

peter V.
December 30, 2015
value for money
location is good. near to shopping malls. food is nice.
They upgraded my room to executive fr imperial after i waited almost 2 1/2 hrs for my room fr 2.30pm upon arrival. Location is good.

Mohammad H.
December 30, 2015
Puteri Pacifc Review
Location, price and amenities
The stay was very enjoyable. Hassle free and really great to stay there again

Siti I.
December 30, 2015
Huge Room
Huge Clean Great Food
A short 1 night stay. Love the location. Easily accessible to the heart of the city. Walking distance to popular shopping malls like , Citysquare , Komtar and even Kota Raya. I really enjoy the food most. Love the breakfast spread !

Mageswaran S.
December 30, 2015
Not up to par
Heard it was a good place to put up via friends, the first staff i met at reception told me to wait for a while because this a booking made via Agoda and that he had to check it; he then proceeded to tend to the nxt customer. Waited for 15 mins at the lobby and decided to go to the reception again, and this time the other receptionist immediately processed my booking; the staff that tended to me earlier was missing..? But this receptionist stated that my booking was not inclusive of breakfast, lucky i had the reservation email and showed to him. He then stated that he has to confirm back with Agoda and call me bck to confirm. Did not receive any calls from anyone, i myself had to confirm bck regarding the bfast. The buffet bfast was nice, the location is ok, kinda jam during peak hours.

faizah M.
December 30, 2015
Good location
Breakfast, Good Location & clean room

Salza K.
December 28, 2015
good break!
Centralised location, accessibility and restaurant variety
We decided to book the better room and it was worth it. U fortunately the choice of breakfast should be more varied as this is a 4 star property after all. There were upgrades done by the government on the roads so expect some inconvenience. Otherwise very accessible to major shopping Centres.

Puti H.
December 28, 2015
Great Staycation
Its location, food and ambiance (cleanliness; neatness; comfort; friendly, forthcoming and approachable staff)
It was indeed a pleasant and an enjoyable stay. Although there was a miscommunication on my request, the staff was very helpful and fast. The service recovery that was rendered to us was excellent. They even upgraded our room to executive room. The breakfast spread was nice and savoury. The location is very convenient too, near to Kotaraya, City Square and JB City Centre. Surely, will come back again for another staycation. 😊