arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Agoda Verified Reviews

Filter by traveler type
Very good



based on 3875 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.8
  • Location 8.2
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 7.0

6 Jui P.
Malaysia
September 22, 2015
large room, clean room & friendly staff
large room, clean room & friendly staff
large room, clean room & friendly staff

9 Nur T.
Singapore
September 21, 2015
Better than expected
Room is spacious, Location is good and food is awesome.
I think we received a free upgrade and we really appreciate it. The room is very comfortable and many tv channels. The food was fantastic and alot of variety. And the staffs are friendly. Definately will stay again if have a chance.. thanks..

6.3 farhana S.
Singapore
September 21, 2015
unsatisfaction
location,convienient and near shopping
feel cheated with the staff when we went for the breakfast , they informed that we only titled for 1 and need to pay for another person feel cheated..cannot entered to the wifi too convienient to food paradise and shopping spree

5.3 Ili B.
Singapore
September 21, 2015
This hotel is getting worse each day
Location, location, location
I booked 3 Imperial Deluxe rooms on the 19th of Sept for 1 night. Check-in was a breeze. Really appreciate the staff on duty to allow us for early check-in. Honestly, hotel condition is getting worse every time I come here for a short stay. I stay here almost once a month or every 2 months and it's just getting bad. The toilet seat had yellow stains on them. Most probably urine stains. The room itself looks run-down. Sink was cracked but they just cemented it ABIT as cracks can still be seen. Breakfast spread was bad too. I remembered that they only served nice food once awhile back ago when one of their local soccer team stayed at the hotel and then back to bad breakfast. There was 1 additional person in the room so we had to pay for breakfast. We do not mind at all but upon entering the cafe, they insisted on paying 1st. They could charge it to the room instead and payment can be made upon check out. That is how things work but no, the fat lady insisted as though I am going to run away from the RM37 bill. I would understand if Im not staying at the hotel and I have to pay 1st. Please check any butter/jam before you spread it on your bread. One of the butter looked jelly-like and found out that it is expired. I told one of the manager about it, he said that it's due to contact with heat. OH MY GOD. Did he think I am stupid or what? Contact with heat causes the butter to MELT, not turn into jelly. Either he thinks i'm stupid or he needs to go for food and beverage courses. Lastly, I noticed that near the cereal station, there are 3 types of milk: soy milk, chocolate milk and low fat milk. I was seated near the cereal station and to my horror, they topped up FULL CREAM MILK into the tank that is labelled with low fat milk. Don't they know the difference between low fat and full cream milk??? I pity those who only takes low fat milk but without them knowing, they are actually taking full cream milk. Totally disappointed with the recent stay.

8.3 Abdul J.
Singapore
September 21, 2015
GOOD LOCATION
1. Good Location 2.Near Shopping mall 3.Fast check in /out
Good... consider to stay here in future.

5.7 Ayub I.
Malaysia
September 21, 2015
Breakfast not included. Disappointed
Nil

8 AZAD L.
Malaysia
September 21, 2015
Very convenient
Location is very convenient, next to a convention centre, malls & a mosque; all connected via covered walkways (though the hotel is in the middle of a very congested one-way circle street.
Staff were very helpful & courteous. Overall, very comfortable & convenient. The only grouses are: - while location is excellent, the traffic around this hotel is terrible. Even if you drive to the hotel, it is recommended to leave the car parked and use taxis instead to get around short distances. - some of the laundered towels are brown-spotted & there are small tears in some of the sheets. Nevertheless, they are still clean & useable (and it wouldn't make environmental or cost sense to dispose of them merely for cosmetic reasons). - the smell of cooking from the ground level cafe spills out into the vast lobby, cloying. The smell sticks to clothes if dining at the cafe. Suggestion: Please wall off the cafe from the lobby, wall off the kitchen from the dining area & improve ventilation.

7.3 Kamarulanuwa R.
Malaysia
September 20, 2015
Very comfort , nice view hotel
When i was first in the room, really feel happy to see the bed, the washroom and the sea view and city view.
Everyting was good for me,wife n children. But still need improvement n mintenance especially. Because when i tried to use a bathtab,when i open the tap water its water like a "teh tarik".. A little bit corrosion may be. But tis issue i didnt brng to management snce i use only the shower after tht

7.7 SAKINAH R.
Singapore
September 20, 2015
good location
the hotel is located near the persada johor n also walking distance to city square and komtar. they have comfortable room and nice view..
it was a gd stay and we love it very much.

7.7 AIDI K.
Singapore
September 20, 2015
Short Staycation
Location, food and cheap
Very comfortable, convenience and value for money. Will come again