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Recent customer comments

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Very good

based on 3931 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.8
  • Location 8.2
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 7.0

samsul A.
October 15, 2015
Bed is so uncomfartabe and very unprofessional sff
Suppose to check in by 3pm. Came abit late and was told to wait for a while . Its understoodable once you booked the room and already pay in advance you get the room immediatey. After asking them about 3 times i manage to check in only at 5pm. The bed is so uncomfortable. The base if the bed is worn down and when we lie down it sunken in. We have to turn the opposite of the bed to sleep. Its such a bad Experience. Even though the hotel have a high volume of guest , pls be assured the one who have book the room will be given priorty first since the have made full payment upon booking. Pls ensure that this thing wont happen to other guest and i will not be gg there again to spend my short gateaway.

Suhaila S.
October 15, 2015
Weekend getaway.
Good location,breakfast was fantastic.
Was upgraded to the executive room but my request for interconnecting rooms was not available. The receptionist whom attended to me was not really listening cos he did not give what i requested for. But overall,a plesant stay due to its good location and good breakfast.

Mohamed I.
October 15, 2015
Good Stay
Comfy, great location and clen
Having stay here before several times as the location is great. Within walking distance from the JB immigration and two big malls. Check-in was almost smooth and the staffs are nice and friendly. I've stayed in several room types. All the rooms are spacious and comfy. I love the executive rooms. Deco is much nicer than regular rooms and feels very cosy. Would love to stay again for my weekend trip.

Salinawati S.
October 15, 2015
pleasant stay
nice hotel, clean room, comfortable bed
pleasant stay

Norain N.
October 14, 2015
Convinent to shop
Very peacefully and satisfaction

Noraini U.
October 14, 2015
Conveniece location but badly need an upgrade
Location. Price. Familiarity
breakfast acceptable Room seems to be tired looking, especially the bathroom needs an upgrading

Mohammad Y.
October 13, 2015
City centre location. Easy access from Singapore.
Located in city centre. Easy access from Singapore. Near night market.
Meet expectation

October 13, 2015
It was okay... Love it because its just a walking distance to kotaraya,komtar and city square. No need to drive!

Sandeep V.
October 12, 2015
No Value for money
water leaking in Bathroom, most of the power swtiches in the rooms are not working, WIfi is very poor connectivity
an Average

Charton S.
October 12, 2015
Thanks goodness I just stayed for one night
Location is near to the checkpoint and malls
Unpleasant stay. We were put on a floor with many foreign hockey players crowding along the corridor. The WIFI could not work with my iPhone and no staff could fix the problem. The bathroom floor was always wet. Hardware is old. Bedroom slippers and bath towels are of low quality and comfort. Bed mattress was uncomfortable.