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Recent customer comments

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Excellent



based on 12064 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.6
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.1
  • Value for Money 8.4
  • Food/Dining 7.3

Rebecca V.
Australia
January 02, 2016
Used to be good
Location
The standards of this hotel has dropped a lot. Not as clean as it used to be. Wouldn't come back to stay even though it is in a good location.

Mariana C.
Indonesia
January 02, 2016
great location
superb location, value for money, friendly staff
Room are good and spacious. nothing much to complain. Location are superb. Walking distance to waterfront area and just right beside Wisma Suria. So it is easy to find food. But if you are driving, not so easy to find parking. Hotel has limited parking area.

ELVIRA W.
Malaysia
January 01, 2016
Good for the shopping lover
The comfort and the location next to the suria shopping mall
I feel everything is ok. only the things must be improve is the check in process is too slow and the parking lot for the customer is not enough. Must be think that every customer have they own parking for stay in the hotel.

Liau H.
Malaysia
January 01, 2016
Good service but need maintenance
Location, food and service
This is my fourth time staying im this hotel. I chose this hotel for the fourth time as i found my previous stay was outstanding due to the location and the friendly and helpful staff. I used to praise a very helpful bellboy but he was not around this time of my stay but i find the staff at the counter are too very helpful and efficient. I needed to check out as early as 6 am and they quickly offered to help me pack my breakfast and get me a cab. The only dissatisfaction i find is the room. I booked a deluxe room with extra bed and once the extra bed was placed..the room is so stuffy and difficult to move around especially for senior citizens. The main door knob and the wash room door knob were not functioning well until we were not dared to lock the toilet door while bathing to avoid getting stuck in the wash room. The extra bed was definitely not comfortable at all as i could feel the gap at the folding part of the bed jutted out and causing me to have severe backpain after a night sleep. Overall..i should say..the room need severe maintenance.

Jude A.
Malaysia
December 31, 2015
Comfort stay!
i like the lounge, the breakfast foods and the location of the hotel
The basin need to be check. Seem like it clogged. The water can't flow out easily.

Mahadini M.
Brunei Darussalam
December 31, 2015
Photo show is not actual as per online booking
Shortage car parking/Staff need to have more friendly/
Aircond not working properly even thought complain has been done.

Yong L.
Australia
December 31, 2015
Good location, basic but clean
Location, clean, friendly staff
The room is a bit out of date. But is is clean and the bed is comfortable.

MAN S.
Malaysia
December 30, 2015
Decent Stay
Location, comfortable bed, friendly reception
Odours from toilet sewerage need to be addressed. Toilet floor is sticky & slippery, need to be scrubbed propoerly.

MAN S.
Malaysia
December 30, 2015
Decent Stay
Location, comfortable bed, friendly reception
Odours from toilet sewerage need to be addressed. Toilet floor is sticky & slippery, need to be scrubbed propoerly.

MAN S.
Malaysia
December 30, 2015
Decent Stay
Location, comfortable bed, friendly reception
Odours from toilet sewerage need to be addressed. Toilet floor is sticky & slippery, need to be scrubbed propoerly.