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Recent customer comments

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based on 12064 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.6
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.1
  • Value for Money 8.4
  • Food/Dining 7.3

January 02, 2015
Staff friendly
Staff friendly, comfortable and good location
Over all ok. But only the housekeeping not very clean.

Yap K.
January 02, 2015
Limited parking space for local traveller
Standard room with quite expensive as for 3 star hotel, acceptable food and quite near to shoppong mall
Considered satisfactory as no parking space except limited basement base with extra fee . However, ok for business traveller , foreigner as well as family group. To improve a bit on food as too locally

Tunku Y.
January 02, 2015
nice location, friendly service and clean
nice location, friendly service and clean
Very pleasant

January 02, 2015
keep this standard and up
TV, Bathroom

Hui C.
January 02, 2015
Overall is good.
Value for Money, Friendly Staff, Excellent Location

January 02, 2015
good n clean environment
good location cleaninessn room rates
feels good

January 01, 2015
I'd consider staying here again...
locality, service, WiFi
Extremely good locality; less than 60 seconds walk to Suria Sabah and less than 15 minutes walk to Jesselton Point Hotel offers good 'baggage drop' facilities even though I am only checking in the next day Free WiFi service was just okay because the connection wasn't very stable and the strength is not strong Reasonable price for the sandwich and hot tea Room was fine but... washroom had a little unpleasant smell but still bearable and when other patrons close their doors, it could be heard from the inside of the room Check-in time would be a little late (3PM) Rate per night a little overpriced Quality of buffet breakfast was just average

Yong T.
December 31, 2014
Staff very nice, food good
I stay here very happy with family trip. Near shopping mall

Liau H.
December 31, 2014
1 day Comfortable Stay
Good location, friendly Staff, comfortable bed
This is my second time staying in this hotel since December last year. I am very satisfied with the condition of the hotel and I was very happy to meet the same friendly bellboy named Shattar who assisted me a lot when I was here last year. Surprisingly he could still recognize me and he still offers his best service to all the guests in this hotel. The condition of the hotel is fine and the bed is cozy. A thumb's up is the best sign to be awarded to this hotel.

henry G.
December 30, 2014
decrepit and dusty
The check-in staff could be better trained. When we mentioned that this was our third time at Gaya and that it was my husband's birthday, the staff did not say a word. The room is extremely dusty. We stayed for 4nights and the room was never vacuumed nor dusted. The towels were stained and if you want a good night's sleep, don't come here. You can hear everything from the streets.