arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 7.4
Based on 2705 reviews

Recent customer comments

Filter by traveler type
Very good



based on 2705 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.6
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.7

3.6 Chin S.
Malaysia
June 07, 2016
Limited parking
Very limited parking space , and super jam from airport to the hotel

4.8 Joreper A.
Philippines
June 07, 2016
Needs maintenance
Stayed here from June 4-6 and booked the standard room. At first, we were given a room next to an exhaust at the 13th floor that's why we requested to change the room. We were then transferred to the 16th floor which is better because it's higher but smaller than the first room in connected to both of the rooms next to ours. It's a pass for value for money, location wasn't very ideal for tourists even if you have your own car. About the cleanliness, the first room given to us, the toilet bowl has black stains in which i'm not sure if it was some fecal matter. The staff were ok, but when we requested towels since the room doesn't have any, it took them half an hour and we needed to follow up thrice. Facilities were ok but wasn't utilized any. But we hope they would increase their parking space since they only have 9 free slots and on a first come first serve basis. Once it's full, you will have to pay already.

7.6 Nik M.
Malaysia
June 07, 2016
mere perfect
good location for my business purposes

4 azree Y.
Brunei Darussalam
June 07, 2016
bad luck on this one
stayed there and i guess i was one of the unlucky ones: - upon arriving , no towels and the safety lock wasnt working properly. - on the next housekeeping i didnt receive any new towels instead -my bathroom floor is uneven in such a way that floor can flood overtime inside or outside the shower cubicle. - when i was purchasing one of the things on the lobby(they sell like all those kacang etc) i didnt receive any welcoming customer service like i felt i shouldnt purchase anything..the counter for that section was close..i hope the hotel would do something about this. - the bathroom shower is quite dirty due to the rubber sealant falling off..so i cant really take a shower while having the shower door close at all times. overall ok but not staying there anymore. thinking to try courtyard hotel next time if i were to stay oneb again.

8 CHUNG B.
Malaysia
June 07, 2016
Happy with the room rate, room condition and location.
We've been here few times and always satisfied with this hotel. The room is still well maintained and the staffs are helpful. Its location is truly convenient to family with young children like us.

6.4 Mohammad A.
Malaysia
June 06, 2016
Parking facilities
Car park is very limited and we find difficulties to park our car. The management should find solution and provide more car parks for customers. Parking at 1 Borneo is very expensive.or you need to wait until 10pm to park near the entrance or the side walk this to avoid your car being clam or summon by police.

7.6 mohd Y.
Malaysia
June 06, 2016
Good
Good service

8.8 MASTINA H.
Malaysia
June 06, 2016
Good Locatioan
Late check-in. Unfair cz have to wait until 2.45 p.m 4 our room to be ready. All room must be ready by 2.00 cz we pay 4 it.

7.6 Yu N.
Malaysia
June 06, 2016
No car pack fro guest,
need provided car pack for guest

5.6 ANJAR N.
Indonesia
June 05, 2016
Good location but room cleanliness is bad
Entering the hotel is nice with strategic location but when i enter the room i found no towel, room cleanliness is bad, i have to call the room service to make up my room. The blanket seem not the new one. Give me bad mood.