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Recent customer comments

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Very good



based on 2725 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.6
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for Money 7.5
  • Food/Dining 6.7

Haji A.
Brunei Darussalam
July 11, 2016
The location is good
The location is inside the one borneo

Marcella D.
Malaysia
July 11, 2016
Water heater
The water heater in the room are not working as the water not hot at all but just a bit warm.

Phyllis C.
Malaysia
July 10, 2016
Overall is good
Great, variety choice of breakfast, speed room check in & out as compare to other hotels, shower head need to be fixed & maintenance, provide many free reserved parking as compare to nearby hotels, staff at reception can be more friendly

MOHD J.
Malaysia
July 09, 2016
Holiday time
If we go to the village, at Beaufort we still stay here. It so good hotel

Lawrence L.
Brunei Darussalam
July 02, 2016
mouldy suite room
Counter and concierge staffs are excellent. Con's: 1). The suite room 1510 was dusty and mouldy. 2) The Rain Shower was not working. 3). The wash basin was semi-clogged but was immediately attended to and remedied after my complaint. May return for the excellence of the counter staff.

Kamarudin J.
Brunei Darussalam
July 02, 2016
Short vacation
A good hotel for shoppers as the malls are just below the hotel. But it is 20minutes away by car to the city centre minus the traffic.

rozanah H.
Malaysia
June 30, 2016
Shopping mode
The room was quite small but clean.

Salum A.
Malaysia
June 25, 2016
Disappointing
Everything look old and outmoded.

Dhurga N.
Malaysia
June 16, 2016
Nice little hotel..
It was clean and comfortable. the breakfast was good although i wished they had more variety and change the menu daily. the pool was nice too. best of all, i like that it was connected to the borneo hypermall so it was very convenient for us to catch a movie, go for a massage and shop. only thing i resented during my stay here was the parking.. it was a pain to find one as they only have limited ones right in front of the hotel and its a first come first serve basis.

nurul N.
Malaysia
June 12, 2016
Should provide more parking for hotel guests
Ive stayed at grand borneo for a frequent occasions and the the issue that i want to raise is regarding the parking. few parking places are provided for guests and it causes problem for pregnant or guests with infants. the jockey parking also are limited . hopefully the hotel admin could rent few more parking places for their beloved guests. thank you.