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Recent customer comments

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based on 1940 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 7.9
  • Food/Dining 7.7

Julie L.
January 18, 2014
Location, location, location
Room size, location and dining
Enjoy my stay, location in the city centre. Easy to find food

Marc B.
January 18, 2014
Our stay was very comfortable and relaxing.
The size and comfort of the room immediately stood out. The proximity to many shopping malls was a big plus and at the same time the total is close to the boats leading to the islands off KK.
Our stay was hassle-free. We had no major issues and a nice comfortable stay at the hotel during our night there. The staff was very friendly and professional. We enjoyed the free wifi, which was fast and easy to use.

walter M.
January 16, 2014
fantastic dan comfortable
spacious room size, great food and centrally located
fantastic stay at the hotel.The room is very spacious and variety of food can be choose for the buffet breakfast. The location of the hotel is centrally located and a walking distance to the famous Gaya Sunday Market. gaya Sunday Market is one of the best place to be visited in Kota Kinabalu where you can find thousand one things ranging from food to souviniers.

Sze K.
Hong Kong
January 15, 2014
Nice seaview
Room is big, clean and mordern
There are two things the hotel needed to be improved: 1. They need to have better arrangement for guest check in as we cannot get our room until 4pm which we arrived at 2pm. It was such a waste sitting at the lobby and the staff couldn't tell us when we can get our room. 2. Housekeeping not fully refill water or towel on our rooms.

Aigerim K.
January 15, 2014
nice clean good location
friendly staff seaview quality of hotel
It was nice experience, it is #1 in KK, except beach hotels, very convinient location, but prices for BB, Dinner high, swooming pool is small. Internet was not fast as expected. Staff were very friendly, professional.

ho Y.
Hong Kong
January 13, 2014
good good place
big size, comfortable and clean
very good very goodvery goodvery goodvery goodvery goodvery goodvery goodvery good

ichiro T.
United States
January 12, 2014
not good enough for Hyatt
Close to the seaport eating places shopping
This hotel is not good enough for Hyatt. Just because it is Hyatt, we thought it is keeping up with its reputation, but it did not.

Tan H.
January 12, 2014
great location, food and shopping
location, food and shopping

Kok K.
January 11, 2014
Clean, close proximity to shopping and friendly staffs
Good food, clean room, close to shopping, friendly staffs, nice restaurants, fun pub, good swimming pool, good spa, spacious and comfortable beds, nice bathroom. No serious issues experience.

January 11, 2014
Amazing stay at the Hyatt
Politmness of the staff, Prompt service Superb buffet breakfast
Excellent Check in was smooth Allocated room as per our bookings Prompt and very effivient room service with followup by the supervisor after each request Close to shops spa's and restaurants