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Recent customer comments

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All reviews (1918)

Business travelers (238)

Couples (796)

Solo travelers (247)

Families with young children (296)

Families with older children (167)

Groups (174)

Excellent
8.4
based on 1918 reviews
Hotel Condition/Cleanliness
8.6
Facilities
7.8
Location
9.0
Room Comfort/Standard
8.6
Staff Performance
8.7
Value for Money
7.9
Food/Dining
7.7

6.3 Yap F.
Malaysia
November 03, 2013
Disappointed with the customer service provided
Comfort room, located in city center, nearby a lot famous local restaurant
I am really disappointed and felt sad with the service level of the hotel. This was the first time I need to wait for about 1 hour to check in a room. I have reached the hotel at 2:30pm and hotel check in time is at 2pm. Front desk staffs lack of smile and not greeting the guest especially I came to request the free carpark stamp. I need to go to front desk request for daily newspaper every morning. I wonder is it I booked the hotel through Agoda with a special price so that the services received differently and which is below the standard for a world chain 5 star hotel?

10 Liew M.
Brunei Darussalam
October 30, 2013
Large room nice cozy bed
location cleanliness friendly staff
good experience, will return for the cozy bed and centralised location.

8 Judit I.
Hungary
October 28, 2013
Comfortable easy access to airport
Location cleanliness food

8.7 Sie T.
Singapore
October 20, 2013
Nice Hotel located in Town area
Friendly Staff, Clean Room Nice Breakfast
Enjoyed but the Complimentary WiFi is rather slow, used Wired instead. There is a payable RM30 claimed better internet access (did not try).

9.3 AKIKO H.
Japan
October 24, 2013
The staff was really kind and helpful.
1.Sea view room. 2

8 Law L.
Hong Kong
October 17, 2013
amazing stay
rooms are big and clean, staffs are helpful

9.3 YOKE L.
Malaysia
October 23, 2013
Nice and comfortable hotel.
Comfortable bed, big bathroom. Nice restaurant
Overall it was good. The only frustration is that there are limited parking.

7.3 Junita G.
Malaysia
July 06, 2014
Brief but enjoyable, relaxing for a city hotel
Their famous Assam pedas, bakery, close to shoppng
Pleasant hotel environment,helpful staff, accessible to shopping and restaurants so very convenient for us.

6.7 Jessica C.
United Kingdom
October 15, 2013
Centrally located, big room but expensive
Location, size of room, helpful staff

6.3 kim L.
Malaysia
September 26, 2014
NA
Average; hotel is quite old but clean.