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Recent customer comments

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Very good



based on 2429 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.4
  • Location 8.2
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for Money 7.4
  • Food/Dining 7.3

chin C.
Malaysia
May 06, 2015
must come again
good food good location

Syazrul H.
Malaysia
May 06, 2015
Good location
Location, food, accessibility

rafinah A.
Malaysia
May 05, 2015
Unforgettable night
Location
facing sea view AWESOME!!

Chan H.
Malaysia
May 05, 2015
Good hotel but a bit off location
Food, room, customer service

Yusri B.
Malaysia
May 04, 2015
No regret and value for your money
Cleanliness, staffs and foods
Cheers!

NADZRI L.
Malaysia
May 02, 2015
Good
Location
Good

Aik T.
Malaysia
May 02, 2015
Bad customer service
Poor, Very poor and very very poor customer service. I was made to wait for the door key for Half hour when the creception asked me to go straight to the floor and wait. In between I asked at least 2 staff - chambermaid and the floor supervisor to ask if anyone is coming but were told to wait. That wait was half hour until I got furious and told off the floor manager where he use walker talkie to communicate. At last the girl who brought the card half hour later said this is not her job.

Fatmawati K.
Malaysia
May 01, 2015
Comfortable stay
The internal decoration is superb, hotel staffs are friendly and there is a laundry located just behind the hotel which provides reasonable price and opens till 2am,
Food was almost tasteless, I had buffet lunch & breakfast. Food at the Filipino Market was much, much better and cheaper, and within walking distance. So far, I experienced no tummy issues with food at the market. TV channels were very basic. No movie channel. Very boring if you are staying in. No direct access to the beach i.e no private beach, you can see the waterfront though.

liong S.
Malaysia
April 30, 2015
a very good hotel
good location, clean room and good servise
we stay at Promenade Hotel kota kinaballu is good

Jolius G.
Malaysia
April 30, 2015
Good value for money
Near to city centre, seafood restaurant and easily reachable
My stay at Promenade was pleasant.