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Recent customer comments

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Very good

based on 2776 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.9
  • Location 7.0
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.8
  • Food/Dining 7.3

Hj D.
Brunei Darussalam
December 28, 2013
Good value for money, reasonable price.
Good parking area, large room and good breakfast.
Worth the money spend except for few things that management have to attend to such as airconditioning system need to upgrade , furnishing inside the room need refurbish, the roon which I stayed the bathroom tub need replacement( loose tap) some wiring socket left dangling which is unsafe but overall not bad .

December 26, 2013
An offline experience during my extended stay
Close to airport, downtown, and shopping complex
Due to unfinished work I gotta stay an additional 2 nites in town. Coming back to the hotel in the evening and found that internet was down... in fact it might have been down for the whole nite as I fell asleep at midnite unable to get any work done. I surely would recommend to business travelers to bring along a 3G dongle or tether with their smart phone if there's important work to get done. Don't count on the wifi here. Too bad I left my 3G dongle at home on this trip, so I really suffered...

December 25, 2013
One night in KK without internet
Proximity to Airport, downtown, shopping mall
The room is comfortable although coming of age. Free wi-fi goes up and down, happening quite often as informed by the front desk. The hotel management should seriously consider upgrading their system and/or internet line for higher bandwidth and stability, as there will be many newer hotels in town or hotels that rank below 4-star that may do better in terms of providing wifi internet access, else please do not promote the hotel saying that there's free wifi yet very often it does not work.

mohammed Y.
United Kingdom
December 25, 2013
very comfortable
buffet breakfast,spacious room

Mohd A.
December 24, 2013
Room, staffs, breakfast
Firstly, the check in was very fast. I just needed to show the agoda print out, everything else was taken care of. The room was clean and very spacey. The breakfast was great and mny to choose from. The check out was super easy and I had to wait for nothing, immediately go to airport.

Ahmad I.
December 24, 2013
Comfortable and friendly staff
At the heart of the city, near tourist attraction and close to the malls and shops

December 23, 2013
Staff at lobby are not friendly.
Restaurant food.
There was a delay in check in time. Room was not available for quite a while. Staff are not really friendly.

December 23, 2013
nice, clean and comfortable to stay
room, bathroom and reasonable price

zulkiflee I.
December 23, 2013
never again
the papaya is good

Russel W.
December 22, 2013
fairly good hotel
great breakfast. friendly staff. quiet area
Overall this is a fairly good hotel. It is in the process of being updated. Pool is just okay, needs a lot of work done around the pool to bring it up to an acceptable standard. Very little shade and fake lawn is very grubby. Bar prices are very expensive. Pillows in the rooms are hopeless.