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Excellent 8.6
Based on 2026 reviews

Recent customer comments

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based on 2026 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for Money 7.8
  • Food/Dining 8.3

Heath I.
United Kingdom
January 05, 2016
Not what I expected
The Gym and the Pool
Very disappointed, as I reserved a suit with a sea view, and only got a ground level with a tree view, asked to change rooms which was not possible, asked them to check their other hotel, got no response. The staff are in a perpetual state of confusion and chaos. Sat down for the buffet after selecting my food, and was then informed that the buffet was finished, which was on Christmas Day, so I couldn't ear the Christmas dinner that I had obtained. Resort was too busy and is more orientated to families with small children, so very noisy, no available sun beds, and not very relaxing....not a 5 star experience, not a true Shangri La.....also very disappointed with Agoda as the room was misrepresented as ocean view, but was actually a no view, and we paid top buck!

Petra H.
Czech Republic
January 04, 2016
Great in hospitality
Hospitality, kids pool & slides, breakfast
We enjoyed our stay in this hotel. Staff was very pleasant. Our kids were 100% satisfied with their great wet play area with slides. The only negative point of this hotel might be the very small beach.

January 04, 2016
High Class
Clean, Beautiful, Swimming.
Beautiful, Clean, High Class, 5 star resort

Akhil C.
January 03, 2016
New Year Holiday
Beautiful location and views, spa and dining
We had a infant and travelled with some friends. Pleasant and responsive staff. Excellent in room dining. Clean premises. Very happy with stay overall

Rebecca V.
January 02, 2016
Great hotel but staff unattentive
Love the view in the morning and comfy living area
It was great to come back and stay at Shangri La for the second time. Would definitely come back for a third however customer service is a little slow but the view was amazing.

Marie K.
United States
December 26, 2015
Comfortable resort with attentive staff
Food, service, bed
The hotel was pleasant and the breakfast in the Kinabalu Club was good and generous. The staff were very helpful. Our room was a little worn and not as nice as we were expecting for the price (and when we returned later in our trip for another stay we had a much nicer room, which confirmed my feeling our first room was not up to standard). However, for just one night it was fine, and the bathroom, view, and comfortable bed were all extremely nice and made up for the slightly shabby furniture and carpet.

Marie K.
United States
December 26, 2015
Comfortable resort with attentive staff
Grounds, food, service
We enjoyed our second stay at the Shangri-La Tanjung Aru and particularly the lovely spa which is highly recommended. The food is very good and our room this time was upgraded and was extremely nice. The Kinabalu Club upgrade is also good and made all the difference in our stay as the extensive breakfast and included tea/happy hour was extremely nice.

Christophe B.
December 26, 2015
Perfect holiday resort for a family
the outdoor facilities and excursions, the food, places of interest in KK
Excellent; the hotel is a little old but the service is excellent and the facilities very comprehensive indeed; a very relaxing and enjoyable place for a holiday for all ages

Dk K.
Brunei Darussalam
December 21, 2015
Location; Waterpark; Family oriented hotel
I love this hotel as i have a 3 year old toddler who loves to play at the waterpark. The Buffet spread are the best. I would return back to this hotel again.

pei Q.
December 16, 2015
What I like about shangri-la at tanjung aru
A. Water pool and facilities for children B. Club lounge food C. Star marina facilities to the island
Good. Enjoy the trip to the island and kids like the pool facilities.