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Excellent 8.6
Based on 2021 reviews

Recent customer comments

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based on 2021 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for Money 7.8
  • Food/Dining 8.3

stewart M.
United Kingdom
November 10, 2015
another great stay
club lounge: kids club: staff
Couldn't ask for more. The ckub rooms are great value, easily fits family of 4, and 4 hours of club longe access? Sent nply brilliant.

frederick E.
November 08, 2015
Views of a Hotel Resirt for Vacation
1. Resort Ambiance 2. Facilities and activities specially wifi 3. Concierge very helpful spcecially James
Food was lousy. You have to change your cooks. Everything was excellent but the food.

David T.
November 04, 2015
Best Stay!
Swimming Pool Experience. SeaView Room. Friendliness Of Resort Staff.
It was a great experience staying in TAH, Shangri-La. The swimming pool area was definitely a good place for families with slides and even with the games provided. Staff were friendly, breakfast was great, nearby area (10-15mins walk) to some seafood shops. Of course, not as clean and good a catch as some other restaurants like WELCOME SEAFOOD. I managed to catch rainbows, thunders and storms from my room view (Level 5, Kinabalu Wing). Love it!

bruno L.
November 04, 2015
A great place to stay in KK
best 3 things: location / service / facilities for kids
Great stay - we enjoyed the great location and the view at sea from our rooms, the breakfast buffet, the pools and the slides for the kids, the water activities proposed, the easy shuttles to the island, and the great staff.

Yin K.
November 02, 2015
expensive and lots of Chinese
scenery. ambience. beach
Too many China tourists

sunghye K.
South Korea
October 26, 2015
Great place with great sunset view
Facilities, foods, ocean veiw
I strongly recommend Tanjung Aru Resort. It was one of best resorts ever. Nice facilities, clean room, kind staff, fine dining & wonderful sunset view. Good place for all kind of trips!

Ying H.
October 25, 2015
Relaxation, good massage, good scenery

Martin B.
United Kingdom
October 23, 2015
Comfortable, but not luxurious
Water slides for kids, pool area and staff
Using the word 'luxury' to describe our room according to the website was far too strong. The place, i.e. corridors and rooms are in urgent need of a refurbishment. However, the hotel did lay on every night between 16:30 and 18:30 free nibbles and free alcohol on the sixth level. We did not like the fact that every morning at breakfast whole families were on their mobile phones. We ate at Peppino's Italian restaurant and found the pizza to be second rate. The pizza was lacking taste and a good part of it was made up of the crust. All in all, disappointing.

Young L.
October 23, 2015
Great vacation for family or group
The location and views, the convenience of the Star Marina at the hotel, the staff guides at the Star Marina
I went island hopping and snorkeling with the resort's Star Marina. I think that was the best part of our stay aside from the sunsets. Our dining experience at Cafe Tatu was not pleasant. The food and selections were great, but it's incredibly overcrowded and chaotic with so many east asian tourists and their children. I wouldn't have mind as much if I were there with a group of friends but for a 5-star resort, I was expecting it to be a bit more tranquil. The staff are friendly also but because the hotel was so overcrowded, it's hard for you to necessarily feel like an honored guest. Everyone is rushing around. But since everything is in one place, it was convenient, especially for the water activities. I definitely would not recommend to newlyweds going for a honeymoon here. If you do, make sure to get a nicer room on a higher floor. I got a Tanjung Wing Seaview room so that I could have a view of the sunset each evening, but what I ended up with was a view of the children's waterpark. Otherwise the hotel was a great place to stay and enjoy.

Kong L.
October 21, 2015
Good location
Good view,good location,and room are nice
A good choices to stay