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Recent customer comments

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based on 4125 reviews
  • Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.9
  • Food/Dining 7.7
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South Korea
January 05, 2016
nice view
breakfast, nice partial ocen vw, free wifi
nice accessibility to island and pool was nice as well with the ocean view. I'll higly recommand this place to my acquaintance who'll stay Kotakinabalu.

January 03, 2016
Very great

tiong L.
Brunei Darussalam
January 02, 2016
hotel room is worn out

Anindya K.
January 02, 2016
Nice location with good facilities
good view, nice facility, good pool
We were on vacation during Christmas holiday (peak season) with two young children and staying for 3 days. The positives: - nice clean resort hotel, - beautiful view, - good pool plus small beach, - the house keeping team was very helpful - Near the new mall (imago) The negatives: - minus balcony, - I don't really enjoy the foods.. every day I only take nasi lemak or fried rice with the chicken curry (chicken and potato in the curry soup). The 2nd day, it was running out of chicken, I asked the waitress to top up and they did it with chicken inside. The 3rd day, again it was running out of chicken then I asked the waitress to top up, then one of them took the container. I wait around 5 minutes then a man wearing black chef uniform with hat came bringing the topped up chicken curry. Then I stirred searched for the chicken but I found only potato, I complained to him why there is no chicken? then he answered: yes, there is no chicken. what a wrong fool answer from a chef!! 5 stars hotel eliminates the cheap chicken? 1st and 2nd day, there was chicken there align with the title: chicken curry but by why it is not now? Overall, this hotel is overrated and over price.

Allen A.
January 01, 2016
Old hotel, dirty and poor services
the view.
Old hotel with poor services. Staffs think they are bigger and better then the guests that they are suppose to serve. Their body language and facial expressions says it all. Generally, Poor Overall!

Monica W.
Hong Kong
January 01, 2016
Wonderful stay
Great view, comfortable bed, good hospitality and nice food
Very good.

mohamad K.
Brunei Darussalam
December 30, 2015
comfor relax and great swimmming pool
1) very relaxing 2)provide parking 3)swimming pool are great for the kids
the staff was welcoming, really enjoyed staying there and was my 3rd stayed in the hotel. the breakfast was good and the kids love the swimming pool.

Jia L.
December 29, 2015
2D1N stay
Dining, environment, weather

Michael V.
Brunei Darussalam
December 28, 2015
My Pacific Sutera Experience
Location, Views, ambienace
The Experience, was likely, great, good food, the ambiance, comfortable..

December 27, 2015
Combination of a business hotel and a resort
Room comfort , beach , pool bar
Great room comfort , all the facilities available . Disappointing breakfast choices and service . Pool bar staff were great .