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Agoda Verified Reviews

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based on 4072 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

Dk K.
Brunei Darussalam
December 21, 2015
It is worth the money i'm paying. Suitable with young toddler.

Money H.
Hong Kong
December 19, 2015
An excellent resort for a relaxing holiday
Fantastic & natural seashore & seaview. Excellent & good manner hotel services, very good facilities,
A very relaxing place to cure my physical & mental. All my work stress went away. The hotel is very very comfortable.

Vincent L.
December 17, 2015
Clear signs of ageing
Breakfast, Privacy and Comfort
Low value for money as hotel seems a little worn (room toilet, pool and lifts). Really nice view and calm environment and in a close to city location. However, I do feel that it's over priced for a hotel that has seen better times. Pool cleanliness really needs to be looked into.

Edward S.
December 17, 2015
Had a great time... breakfast was just OK. .
Room comfort, pools, ambience

HyeRan L.
South Korea
December 13, 2015
old codition of room, simple breakfast food
kind staff, beautiful resort trees & swimming pool
The resort facility is good and nice but Pacific sutera is getting old.. If you want to saty long time at Sutera is so nice, but if you want to go to city all the times you would better stay at a hotel near the city. Because even they have shuttle buses but they have specific time so, you will need take a taxi.

Rashid R.
December 12, 2015
A fine hotel that lives up to it's name
Staff, tasty food, location
Let me start with something which I feel should be looked into? To begin with, the shower/tub can never get as hot as the sink. It's not anybody's fault but perhaps how the hot water pipes were insulated. You see the hotel is rather chilly throughout which could have affected the hot water system. It could be something structural or an engineering problem on the shower/tub piping, since hot water for the sink is perfectly fine. Not a big problem for me however, but will be nice if this can be addressed. And perhaps one other thing which will surely benefit visitors is an installation of handheld bidet for the toilet. Having one nearby is a plus. All that aside, I have nothing but high praise for the hotel and it's staff. The fastest most efficient check in/out ever, their service excellence starts at the reception, followed by everyone else. Well some visitor may comment that the decor may be a little dated, but I feel there is a charm about them which adds warmth and character to the room. Seems like they are geared towards family, but for a solo traveller like myself I don't find any fault with that. The property is huge, there is so much more to explore. Absolutely love my stay there, wish I'd stayed longer. Food is very tasty which is somewhat important to me because I enjoy food. Some may say they want more variety but I think they have enough really. Never had the chance to try Silk Garden but am sure it's just as good. Service at the cafe and lounge is great, and seems to go up a notch from dinner onwards for some reason. I mean you had a peaceful relaxing day, then something really nice to look forward to in the evenings; it's fantastic. They have everything going on for them and that is quite an achievement. The staff, the view, the sunset. Oh the sunset. They did a fine job as far as I am concern. Room 817 4 Dec 2015

Poh C.
December 11, 2015
Worth to stay
Nice seaview, relaxing & child friendly
we were really enjoyed our stay in pacific sutera hotel.

December 08, 2015
3 days in smile
food, enviroment and the hospitality
it was awesome. so far the hotel is the best in KK.

noraini H.
Brunei Darussalam
December 07, 2015
Worth it
Comfortable, child friendly and worth the penny spend
Our stay was great. The children enjoyed the swimming pool very much. Breakfast was variety and delicious. We will come back for sure

Nurizan J.
November 30, 2015
Perfect family with young children hotel
Swimming pool, friendly staff
Very enjoyable