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Recent customer comments

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Excellent



based on 4077 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

BOON C.
Malaysia
April 19, 2014
very nice
good hotel, nice people, good enviroment

Kok H.
Malaysia
April 17, 2014
Nice quiet ambient
Nice cooling lobby, cafe and beautiful cosy room.

SHIN W.
Malaysia
April 17, 2014
Relax, clean & attentative staff
Clean, comfort & attentative staff
This is my 1st stay in this resort. I love this resort. The 1st thing I would like to highly recommend is the staff. As I early check in which the resort normal check in time is 2pm, so I have no choice but to wait at lobby with my sleeping 1 year old baby. But after about an hour, a staff come to me with a checked in room key, stating that they had prepared a room with me as they saw me with a sleeping baby is not convenient for me to wait at lobby. What a sweet consideration. And for this resort, there are lots of good quality restaurants, also clean swim pool. There is also a mini beach which young children can enjoy sandy time at the beach. All the staffs are very well train with friendly services. So you will feel mostly welcomed always wherever you go. If you like golfing, there also a big and standard golf place for golfers. For divers, there are people arranging for you to other island diving. For water activities, you will never feel boring with it.

Louise M.
United Kingdom
April 14, 2014
A few days' relaxation
Super attentive service with a smile, club lounge access, lovely pool with swim-up bar
An enjoyable stay in club ocean view room with balcony. Access to the club lounge from where we sat an enjoyed spectacular views of the sunset whilst grazing on complimentary canapés and sipping wine felt like a very decadent treat. Also, having breakfast in there meant we avoided the general scrambling at the breakfast buffet but may also have narrowed the choice of food available. The pool was lovely with swim-up bar that served a good selection of cocktails. The one big disappointment was the food served at the beach club, both in terms of quality and price. It's a shame that the hotel clearly feels the need to hike up prices to reflect a 5* resort without doing the same to the standard of the food, we paid £6 for 6 measly satay skewers (then later paid £1.20 in town for 10 far more delicious ones). Unfortunately, the bar was also closed for refurbishment but other than this, we were very pleased with our visit so much so that we extended by 3 nights!

SHAKIRA Y.
Philippines
April 13, 2014
Fun and relaxing
Friendly staff, nice room, nice swimming pool and amenities

Yuk I.
Hong Kong
April 11, 2014
Wonderful and the beach is very nice.
Clean, good service, staff are very nice
We celebrated for my friend's birthday in the hotel, the hotel free us a birthday cake! Very surprised! And it's very convenience to go shopping with the shuttle bus service provided by the hotel.

Iris L.
Hong Kong
April 09, 2014
Nice view, spacious room
Nice view of the china sea and golf field , nice breakfast in the club floor
The first room we got in, we found that the balcony wasn't very clean, so we asked to change to the other room with cleaner balcony since we already paid extra to upgraded to the higher rise at the club floor with balcony The staff who answered the phone said we need to pay more to get the room changed Lucky finally he just changed us to a cleaner room without charge. The view is nice but at that night we ordered room service and the food (satay) just wasn't very hot even we eat them straight away. Others are nice except From the free wifi keep cutting off and made me keep logging in And then me and my fd had a bad experience in the spa, for body massage and foot massage Just don't want to get into details, but I think I will go again to stay in this hotel Or the same group , other one beside pacific.

Wilfred D.
Philippines
April 08, 2014
Great fun, complete necessary amenities!
pool, beach, gym
A great place to stay with family. The check in was fast and easy. The room is very spacious and neat. The gym is nice. The spa looks nice too but didnt try it. The pool is big and clean. Beachfront is well-maintained, although it is small, it is enough as this is only for hotel guest and therefore not crowded. The garden is great for strolls. The buffet breakfast is just ok. Overall a great place for relaxation.

Tsz C.
Hong Kong
April 08, 2014
beach and resort, very nice. but location far
pool, view and size

bian C.
Malaysia
April 07, 2014
it was nice as always
as mentioned above
this time for watever reason the room cleaner wasn't attentive in the way how they replenish my shampoo and bath gel. They will only do it upon finish which happened to me while i was showering. Same goes to towel, i used two face towel but only change one new. I certainly hope this is a isolated issue and not the hotel policy on how we as guest are looked after. Thanks!