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Recent customer comments

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Excellent



based on 4132 reviews
  • Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.9
  • Food/Dining 7.7
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Wai-Mei C.
United Kingdom
April 28, 2014
Amazing short stay at a great resort!
Location, facilities, friendly staff.
The Pacific Sutera is a little dated in its decor but its location and facilities made up for it. The staff were super friendly, our room was really lovely although the view wasn't really of the golf course. The gym was well equipped and we used it a couple of times during our stay. The pool was really nice, spacious and not too crowded. The choice of dining was varied and we also explored the facilities at the Country Club and Magellan Hotel. We had an aromatherapy massage in the spa which was really nice! The shuttle bus into the city was perfect for us to use on our last day and it was easy to navigate around the KK city centre. We saved a lot of time as we were only 10 minutes from the airport and the city centre so the Pacific Sutera is ideal for short trips.

fen K.
Malaysia
April 28, 2014
Superb Executive Suite, Comfortable bed, nice view
Scene, clealiness, comfortable
Had memorable time. Thankful for the free upgrade to Premium Executive Suite. Really nice view and comfortable king size bed. Luxury suite indeed.

Kerene A.
Singapore
April 28, 2014
Wonderful
Location, Cleaniness & Comfort room
This is the upteem time my husband and I stayed in this hotel. We are pleased by the same cleaniness and comfort of the room and toilet. However, we are quite sad with teh breakfast spread are still the same and not much of improvment in the taste of food. The replishment is not prompt too. Overall, we still enjoy our stay and will sure stay there if we are visiting KK again.

FUNG T.
China
April 28, 2014
Nice hotel for family
Port to go to islands, close to town when comparing to other resorts, good facilities
We overall enjoyed stay. Rooms are nice but twins room have 2 single beds only. We would expect to have double beds with this price range. Sunset is nice in beach side although beach is very small. Kids like swimming pool. Food in hotels are expensive , but it is easy to get to town by taxi.

SANTHI P.
Malaysia
April 26, 2014
Relaxing
Location, sea view & food
Enjoyed myself. Great shuttle service between the wings!

Martin C.
France
April 25, 2014
ruined by staff
friendly staff, lovely facilities, easy access to islands
Could have been really good but food at the breakfast...

Divakharan N.
Malaysia
April 24, 2014
Nice hotel to visit the city or just to relax
Cleanliness, attentive staff and proximity to city
Very pleasant experience both in terms of the service as well as the facilities such as swimming pool, gym, and the beach bars and restaurant. Its close proximity to the city is an added advantage. You can easily pop out of the hotel for shopping and dining. Free shuttle is provided by the hotel.

Justin V.
United States
April 24, 2014
Quick overnight in KK
Close to airport, nice food, close to nightlife.
Very nice. We stayed for just 1 night, and it was a great location with good food.

CHI C.
Hong Kong
April 23, 2014
sunshine and beach
clean, big, great
Staff helpful, close beach, room clean and nice view

Peter B.
United Kingdom
April 23, 2014
Great hotel near the ocean
Great views. Friendly staff. Comfortable rooms
We stayed in the hotel on two occasions. The first time we had a suite with large bathroom and lounge - very comfortable and great views over the sea and marina. The second time was in a standard double overlooking the pool and the sea - again very comfortable (beds were superb). The rooms are spacious, the decor is slightly dated BUT this results in a homely feel rather than any negative thoughts. The concierge was fantastic, the buffet meal (all you could eat from many cuisines) was reasonably priced and extensive. Fresh fruit drinks and smoothies are great, cocktails less so. There are around 11 eating places, we enjoyed the Breeze next to the pool - a la carte and buffet style food with curry and sate evenings. the view and the ambiance would be hard to beat. The buffet style breakfast was good but could be improved. All in all a very enjoyable stay.