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Recent customer comments

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Excellent



based on 4101 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.3
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

FUNG T.
China
April 28, 2014
Nice hotel for family
Port to go to islands, close to town when comparing to other resorts, good facilities
We overall enjoyed stay. Rooms are nice but twins room have 2 single beds only. We would expect to have double beds with this price range. Sunset is nice in beach side although beach is very small. Kids like swimming pool. Food in hotels are expensive , but it is easy to get to town by taxi.

SANTHI P.
Malaysia
April 26, 2014
Relaxing
Location, sea view & food
Enjoyed myself. Great shuttle service between the wings!

Martin C.
France
April 25, 2014
ruined by staff
friendly staff, lovely facilities, easy access to islands
Could have been really good but food at the breakfast...

Divakharan N.
Malaysia
April 24, 2014
Nice hotel to visit the city or just to relax
Cleanliness, attentive staff and proximity to city
Very pleasant experience both in terms of the service as well as the facilities such as swimming pool, gym, and the beach bars and restaurant. Its close proximity to the city is an added advantage. You can easily pop out of the hotel for shopping and dining. Free shuttle is provided by the hotel.

Justin V.
United States
April 24, 2014
Quick overnight in KK
Close to airport, nice food, close to nightlife.
Very nice. We stayed for just 1 night, and it was a great location with good food.

CHI C.
Hong Kong
April 23, 2014
sunshine and beach
clean, big, great
Staff helpful, close beach, room clean and nice view

Peter B.
United Kingdom
April 23, 2014
Great hotel near the ocean
Great views. Friendly staff. Comfortable rooms
We stayed in the hotel on two occasions. The first time we had a suite with large bathroom and lounge - very comfortable and great views over the sea and marina. The second time was in a standard double overlooking the pool and the sea - again very comfortable (beds were superb). The rooms are spacious, the decor is slightly dated BUT this results in a homely feel rather than any negative thoughts. The concierge was fantastic, the buffet meal (all you could eat from many cuisines) was reasonably priced and extensive. Fresh fruit drinks and smoothies are great, cocktails less so. There are around 11 eating places, we enjoyed the Breeze next to the pool - a la carte and buffet style food with curry and sate evenings. the view and the ambiance would be hard to beat. The buffet style breakfast was good but could be improved. All in all a very enjoyable stay.

Sarah C.
Australia
April 22, 2014
Absolutely divine
Club service, free wine and canapes, swimming pools
Perfection. As soon as we arrived we knew we were in for something special - the service was so friendly and efficient - particularly from Zetti, she was awesome. We booked a club room and it was so worth it. Express check in and check out, great views from the room, free wine and canapes every evening watching the sunset and free internet. We were very impressed by this hotel and we travel alot.

CHI K.
Hong Kong
April 22, 2014
Water activities are good but poor maintenance
excelling swimming pool, water activities and high speed internet
I stayed for three nights in this hotel. I enjoy very much with the water sport activities and the swimming pool of this resort. The swimming pool is child-friendly and incorporated with bar that serve wide varieties of drinks. It also connected to a private beach. Considering its design and water sport activities, it is excellent. However, there are also a number of downsides about the hotel. The buffet breakfast provided in this hotel is very poor - 1. not much to choose; 2. impolite staff; 3. no or slow refill when the food is run-out; 4. poor quality; 5. it seems to me that the breakfast arrangement in this hotel has racial discrimination (For Asian hotel guests, including Chinese, Japanese and Korean, they are arranged to the lower floor for breakfast, which have less varieties and poorer service; whereas for Malaysian, European or US or Australian, they are directed to the upper floor. So if the policy has not been changed, I would not recommend this hotel to Chinese, Japanese and Korean. Paying the same price but with poorer breakfast and service. Also, in my last day of stay, I need to leave very early in the morning and the hotel mentioned that they can prepare take-away breakfast for us. Although I have pre-booked and promised the take-away breakfast 1 day in advanced, the staff did not prepared when I checked out. In 5-min time, I was given some sort of "junk food" with poor package. Eventually, I really cannot enjoy such breakfast. Considering my room condition, as mentioned above, the design is excellent. However, the maintenance is poor, water leaked under the washing station in the restroom; the tap controlling the temperature of the bath tap is broken, either very hot water or room temperature water can be used in the bath tub. Luckily, the separated shower room is functioning well. However, my young kid cannot use the bath tub. Having the above experience, I would not recommend this hotel to anyone particularly for Chinese, Japanese and Korean.

Marlet B.
Philippines
April 21, 2014
It was great and convenience..
They gave us free ride going to particular area by thier service shuttle, good staff and good service.
It was great.. You can feel that they value thier guest. Me and my husband looking forward to stay there next time.