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Recent customer comments

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based on 4100 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.3
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

Fan W.
United Kingdom
August 13, 2013
relax and quiet place to stay
easy to access to the airport, shuttle bus offer to the city, good restaurant
The Pacific Sutera provides good quality transport to different islands, although it is more expensive than the local transport, it is reliable for the family holiday. I'm so relax and enjoyable to stay there.

Lorna M.
August 11, 2013
Nice sea view
Nice location,good view,breakfast are good so many choises
Great,but our room is alitllebit small,for us..but so far we are happy stating in Sutera hotel .

Azli I.
August 10, 2013
Great place to spend your time
Location, room, places to visit
Very nice hotel with great location and surroundings. You can spend your time golfing, dive, deep-water fishing, or just have fun with kids at the swimming pool or beaches.

Martina S.
August 07, 2013
Very nice, relaxing & comfortable.
location, beach & golf
Very good, pleasant & relaxing. The staff were helpful in ensuring that we got a non-smoking room since I am severely allergic to smoke. The room was clean & spacious. The pool was nice & i loved the private beach even though it's quite small.

Hong Kong
August 06, 2013
Room size is unexpectedly big; Bed is comfortable; Shuttle is provided to go and back from down town
The wireless internet signal is too weak and we always lose connection. Breakfast have rooms for improvement. Shuttle always late due to traffic jam.

South Korea
August 06, 2013
It was good, especially the view!!
good view, warm mood, comfortable

Low T.
August 05, 2013
Easy access to the airport, Nice swimming pools, Close to local restaurants
no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem no problem

Yuen L.
Hong Kong
August 05, 2013
Deluxe Resort Hotel
Own beach and pier ,have both kids and standard swimming pools, spa is good,
A good resort hotel with a lot of recreation facilities, have their owmn pier so it is conventient to go island hopping, food is good. Staff services is good and provide assistant to us. They should improve wifi coverage and speed in guest room.

andrew K.
August 04, 2013
had a very pleasant stay at the pacific sutera
golf coarse the pool area and the activities such as bowling
enjoyed our time at the hotel. i have teenage kids who all had a great time. staff were very helpfull and polite.would return again as hotel was nice and the staff were great our conciege sabri was fantastic.

andrew K.
August 04, 2013
enjoyed are stay in the pacific sutera
pool area and golf coarse were fantastic. bowling was fun too
had a very pleasant stay at the pacific sutera.all staff were very helpfull and my teenage kids had a ball our conciege was very helpful with our tours and daytrips. great holiday