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Ambassador Row Hotel Suites by Lanson Place

No. 1 Jalan Ampang Hilir, KLCC, Kuala Lumpur, Malaysia

Very good 7.6
Based on 5196 reviews

Recent customer comments

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Very good

based on 5196 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.3
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 8.0
  • Food/Dining 6.6

Dayang R.
April 27, 2015
just nice
cleanliness, location and price
I was staying there for a night. The next day, i went for breakfast at 945am,some of the foods all empty. I ask the staff, are you gonna refill the foods, they just quiet and didnt say anything.. after that, i saw one chef came out and clean all the stuff. I asked him, why are you cleaning all the stuff? U should refill it coz u have half an hour to close and there are a few people waiting for the foods.. The chef said ok.. i was waiting for it and unfortunately, they only refill the rice and noodle.. should they do that? We pay for the breakfast and we expect the best breakfast from the hotel especially me, pregnant mother. I was disappointed with the service. After breakfast, i went back to my room. I have 3 keys with me but none of the keys cannot use and open the door. I looked for the housekeeping. She said i need to go to front desk to get the new key.. i went down and they gave me the new one and again still i cant open the door.. the housekeeping called the maintenance staff and check for the door. The problem was the battery. I dont mind about the door because i understand, its out of our control and we dont expect that. The point that im not satisfied was breakfast. You guys should do something about that. People are paying for the breakfast. Hopefully, i will see the improvement next time. cheers!

Sagar K.
April 27, 2015
good place to stay
location, service and price
have stayed many times at this hotel.. value for money

Er J.
April 26, 2015
Value for money
Good Location, Value for money, clean
If you are traveling with family or with groups of friends, this is 1 of the best choice. Definitely won't regret!

Ezmin E.
April 26, 2015
wow experience
Extraordinary and awesome experience

Mohammad Y.
Brunei Darussalam
April 24, 2015
Good Size Rooms and Variety of Breakfast Selection
Hotel has good size rooms, breakfast has variety of choices, and location is not that far from city centre. Will definitely consider to stay here again.

Prem D.
April 23, 2015
No maintenance regime
There were potential plus points like the pool and location.
Serious lack of maintenance regime. Chipped bathtubs, no carpet underlay, hazardous exposed wires in children's room and water damaged ceiling. The staff admitted the rooms were in serious need of attention but admitted that there was nothing they could do. Until the rooms are tended to, we are unable to recommend this establishment to anyone.

Mohammad Y.
Brunei Darussalam
April 23, 2015
Good Hotel with friendly staff.
Nice soacious room, Clean, and Helpful Staff.

Marie K.
April 23, 2015
check in very slow
check in slow,

Richard F.
April 23, 2015
I find that the carpet inside our room have stain
The best things are three of us can stay together in the suite and they are two rooms inside and locations and got breakfast
Okay just for one night, will recommend to my friends if they are traveling in groups.

Wan I.
April 23, 2015
Not a good choice
Only ;ocation is good
The hotel is rather run down and furniture appeared very dingy. The sliding door in the bathroom is broken and not even fixed up and yet the hotel assigned it to the guest without checking the condition of the room. Depleted of the most basic amenities such as slippers and bathrobe, towel was provided only one piece for a 2-bedroom suite, did they actually expect a few of us to share a piece of towel? Everything seem to appear very old and there were blotches of dirty stains on the floor in the bathroom, the balcony was also appeared dusty. Not an ideal choice if you look for something decent and comfy to stay in.