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Good 6.5
Based on 2496 reviews

Recent customer comments

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Good



based on 2496 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 5.4
  • Location 6.5
  • Room Comfort/Standard 6.6
  • Service 6.6
  • Value for Money 6.9
  • Food/Dining 6.1

Christina S.
Denmark
July 19, 2014
Ok hotel, but the wifi sucks
Close to the metro
Ok, Nice to cool Down by the pool. But we booked the hotel because of pool and wifi, and the wifi did not work out

Collin L.
Malaysia
July 18, 2014
Boring
Only Friendly Staff
Bored

Jessica R.
United States
July 16, 2014
Decent place for a few nights
Attentive staff, walking distance to trains, clean
Our stay at Citrus Hotel was decent. On their website it is rated a four star hotel, but we didn't get that feeling. The room was cramped and we had to ask for new towels. It was clean overall and worth the money. Next time we would like to stay closer to the LRT. This hotel was in walking distance, but in an alley road which made us uncomfortable walking to at night (being two women). The staff were friendly enough. Overall we were satisfied with the hotel.

datuk J.
Malaysia
July 13, 2014
Dreadful
Close to shopping Cheap but undesirable
I book 3 nights but stayed 1 night only Cant stay another night even if free

Hay H.
Hong Kong
July 13, 2014
hygiene bad, with live crockcoach
food, location
not very impressed

Marianne V.
Philippines
July 13, 2014
It was fun though tiring. I love my stay in citrus
Food Staff Cheap hotel charges
Im going to book reservation again here in citrus if il be going to kl again

gary W.
United States
July 10, 2014
Quick stay, very affordable
Price, local scene for food.
Very functional, adequate for short stay. Good price. Nothing outstanding. 2 different train lines available within 10-15 minute walk. Small fresh street market in the morning a block away. Local scene and local food available.

Nick J.
United Kingdom
July 08, 2014
Ok for stying near the train station.
Only the swimming pool and leaving.
I stayed in this hotel before. This time I stayed in the executive room with access to the club lounge. The room was no different to the standard room I had stayed in previously. I was refused entry to the club lounge as I was not wearing a suit in 35C heat. The breakfast has declined a lot. There are only baked beans and chicken ham now available as western choices. There is only Indian food and the staff don't refill. Most mornings there was no food left in the trays. The hotel erected a big screen TV for the World Cup games in the reception/breakfast open plan area. They were charging the guests RM10 to watch the game even though you could view the screen anywhere at reception area. The Malaysian staff and their friends from outside were watching the games for free, disgracefully ripping off and discriminating against the hotel guests. Lots of noisy Indians in the corridors and in the swimming pool. The restaurant at breakfast time was absolutely stinking of strong Indian body odour. Avoid and stay somewhere else.

Fides T.
Philippines
July 07, 2014
disappointed. so,so
Citrus Hotel Kuala Lumpur
the hotel was nothing like in the photos. it is old and dingy. the location is terrible, .breakfast is bad.the only plus in this hotel is the staff, they were very friendly. I barely stayed in the room.it was smelly and just felt dirty.i stayed in one side of the bed.the toilet was so bad cant even get myself to soak in the tub which was of the reasons I chose this hotel. it was very noisy because its along the hughway..I had to blast my tv volume the whole day because its either that sound or the bustling city noise. the location is terrible, in the area. breakfast is bad.i had ham and egg in my 5 day stay there because nothing else. coffee is just like water. nowhere to go around but wet market . I tried getting out of my reservation but I would have to pay a day's worth of penalty so I just sucked it up. I would have hated my entire stay there if it werent for the staff who were all friendly and very helpful.when I checked in the receptionist himself told me not to walk around alone because its dangerous. the guard was kind enough though to walk with me when I needed to buy something to eat. the hotel needs total renovation. Its amazing how this is rated as a 4 star hotel, maybe 10 years ago..but now...

Maman H.
Indonesia
July 05, 2014
nice brakfast
clean enough good breakfast nice swiming pool
little bit difficult to get transportation