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Mohammed Y.
Couples
Singapore,
May 16, 2013
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It could've have been better
We liked the size of the room, and its close proximity to the Sultan Ismail LRT station.
6.7
It wasn't the best. When we entered the room, we found out that there were only two pillows. We requested for two more, and each came separately, around 15 minutes apart. The bathroom was a bit dirty, in the sense that you could see all the dirt and grime that has accumulated over the years. You could tell the hotel is old.
The refrigerator made a lot of noise. Way more than it should have. We did a late night food run at the restaurant beside it which is 24 hours open and they had good food. Breakfast was okay.
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Dale V.
Business travelers
Philippines,
May 12, 2013
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Our stay was not bad. Though we arrived earlier than the check-in time, we waited (while having late lunch) for the rooms to be ready. After we ate, still our rooms are not yet ready. When our rooms were ready, we checked it. It was nice, clean, organized, but the bathroom is not. It is incomplete of the necessary things like towel, soap, etc. After our afternoon tour, I noticed that the bathroom and the room was re-organized and complete. Their staff just came inside while we were away, which is not very good. The next morning, there were ants and cockroaches, which is very frustrating for a 4-star hotel. The pictures and description are very welcoming, yet the actual is very disgusting.
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Syed M.
Couples
India,
May 12, 2013
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Horrible
Nothing, Nothing, Nothing
4
I just happened to stay in this hotel during my weekend, I am sure all of us travel and want to stay safe for a memorable vacation, however my vacation is unforgettable for a wrong reasons here:
1. Location - is off the main road in some Lorong
I just reached hotel and walked into check-in, leaving my family in the car-park.. Seen few rooms and finalized it (without any choice). When I came back to get-off the luggage from my car and asking my family just alight and the next minute there were 2 guys in the motorbike came and snatched the chain from my wife and absconded, we were in shocked and screaming for some help but no security guards or Hotel staffs are seems to be bothered. I went to the reception to alert the incident, the staff called the security guard who was busy in some corner of the hotel and asked me what happened, then I explain the whole story and ask him to check the CCTV to identify the thieves and inform Police, Guess what…he replied CCTV covers only specific areas of the main entrance and showing me the sign carries the Management message “They are not responsible for any incident, damage or Blah..blah” adding on to that he was saying this is a common incident in this locality and they can’t help it.
Very bad customer service, Don’t care attitude.
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Yvon C.
Couples
Malaysia,
May 09, 2013
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good location,easy to get food around the hotel,near kl sogo
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Katsumi O.
Groups
Japan,
May 03, 2013
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Easy access to transportion,Near to shops
Cost,Easy access to monorail station,Near to to restorants
6
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Rudi M.
Business travelers
Australia,
May 02, 2013
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dirty, disgusting, unhygenic
nothing this is certainly a case of you get what you pay for
2.7
1st room still occupied,2nd window couldnt be closed refused to stay,3rd toilet wouldnt flash.
rooms were dirty, stained sheet, walls around AC ventilation all black. bathroom smelt like death.
Gym closed and pool looked like it hadnt been cleaned for 1 year.
Definitely a 2 star at the most!!!!
Never ever again would i stay here.
FYI chose the skiing option because it didnt serve any of the other purposes
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Choe F.
Couples
Malaysia,
May 02, 2013
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Is was great
Food, good locations, Easy to access to anywhere.
10
It was nice staying in this hotel and it was surrounding lots of restaurants and easy to access many attractions place. And it was easy to get transportation.
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Jun J.
Business travelers
Malaysia,
April 29, 2013
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Tuwan S.
Families with young children
Sri Lanka,
April 29, 2013
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Michel G.
Business travelers
Canada,
April 29, 2013
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disapointing
there is nothing great about this hotel
3.7
Ratings are way over, Club room was small and in need of renovations.
Much better deals around and I was disappointed after reading the reviews, Breakfast was awful. Overpriced for what is offered
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