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Very good 7.8
Based on 3847 reviews

Recent customer comments

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Very good

based on 3847 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 8.5
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 7.8
  • Food/Dining 7.1

ngoh S.
November 30, 2015
comfort,best cleaning,good strategy place around pavillion.
Television not channel to see 8tv,ntv7, and astro.(room 2201). More is malay food.aircon funtion no good, we feel hot.

Nur H.
November 29, 2015
worst check in/check out procedure
the only good thing was the room. im very happy with the svc of this indian mixed guy who clean our room everyday.
We came early at ard 12pm to check in. Understand that the check in is only at 2pm however the staff gave us hope that he can give us early check in so we waited in the lobby. People who came after us gets the room first before 2pm. I had to go there and ask about my room again before they tell me that the room has not been clean & it was 1.45pm already. It was really disappointing that they totally fogot about me & gave room to others first. During checkout was worse. This was the first hotel that doesnt have a separate checkout counter. I waited in line for 20mins & someone else just cuts in & they get serve first. I gave up and left the line & came back after there is no queue. The staff still tell me to wait awhile as she has to check in a customer first. She also talks to another staff about a problem she has about another customer checkin procedure before checking me out first which just took 1min. Book a cab for 5pm & when i ask about the cab again at 445pm, they told me to wait. The cab only came at 525pm. It was pure luck that i did not miss the flight.This hotel only knows how to make their customer wait for them.First hotel which has a very bad impression on me on the service rendered.

Wong Y.
November 28, 2015
This time i'm very discppointed and feel cheated...before i made my reservation i've called & re-confirm with the staff on the road closure for Asean Summit. The staff told me the security officer will allowed me to drive in as long as i show them the proof (hotel voucher)that i am the guest.On that day the security officer not allowed me to drive in (caught in the jammed for few hours)i forced to park my car in LRT station and took LRT and walk. At the end i manage to check-in at 8pm only from 3pm.(Actuallu from my place to hotel is only 20 minutes) So sad & discppointed. Hopefully the management will look in to this matter seriously.

abdul M.
November 28, 2015
holiday in KL
Location, Food, Room
Pleasant. However there is no parking arrangement when security is tight during Obama's visit to KL for the ASEAN Summit. We have to spent our holiday time looking around for alternative parking as there is no access to parking in Dorsett.

li L.
November 28, 2015
Valuable Hotel
Not bad, waking distance to downtown
Not bad

November 27, 2015
Great location... honest staff
Free upgrade; honest staff who returned handphone left in safe; great location

ken C.
November 22, 2015
great location
location; room; restaurant
the location was great, it was very convenient for me to access to other places.

November 21, 2015
Friendly staffs and good customer service
Location, friendly staffs, Big rooms.
Near to shopping complex. Value for money.

November 21, 2015
good location & breakfast
overall good however shower is not hot enough

November 20, 2015
Reasonably priced around the Bkt Bintang area.
Its cleanliness, helpful staff and of course its good location!
Although this time was only for one night, I like the small cozy lobby, clean room, and comfortable bed. I had stayed at Dorsett before while it was undergoing renovation works, and had good memories. I like the location, all within walking distance to the Bkt Bintang attractions. And the surrounding streets are well lited at night, making one feeling safe taking night walks.