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Very good



based on 4689 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 7.4
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.8
  • Food/Dining 7.3

Byungsoo L. from South Korea
Couples
Stayed 2 nights in March 2015
Value for Money
price, location, gym
good, but some old smell from bed
Reviewed April 20, 2015

Tiong N. from Malaysia
Business travelers
Stayed 3 nights in April 2015
Meeting hotel. For work.
Location, Comfortable room and clean.
Reviewed April 20, 2015

Jonathan K. from United Kingdom
Business travelers
Stayed one night in April 2015
Nice convenient hotel
Good for our office, nice overall hotel, good facilities
Good hotel overall. Has a the right parts to a 5 star hotel. It's always a pleasant stay
Reviewed April 19, 2015

Wynnie L. from Malaysia
Couples
Stayed one night in April 2015
A rather disappointing stay
Location, Comfortable, Spacious
We are both returning customers with Eastin Hotel. We were very very happy with the services provided by the staffs way before the hotel upgraded to 5 stars. We booked our room is without breakfast but we would like to extra purchase the buffet breakfast and when we make the enquiry, the staff actually fail to give us feedback when she promised to call us back to confirm on the price. However, during this 3days 2 nights stay with Eastin Hotel, we were rather disappointed with the staffs`service. It was clearly stated that we requested for a non smoking room. But upon checked in, we were given a smoking room and we called to the reception to ask for a change room, but, the staff told us that we requested for a smoking room and they insisted that we actually booked for smoking room when we told them it not. However, this was quickly resolved and they changed the room to a non smoking room. Besides, upon checking in, the staff told us he will help to extend our check out time to 2pm which we were very thankful and appreciate his effort. However, upon checking out time on the 3rd day, one of the staff actually rushed us to check out at 12pm sharp! And when we told the staff that our check out time has been extended during the check in time, she initially keep insisted that there were no extended time given to us. Is this the service given to customer when its suppose to be a 5stars hotel?
Reviewed April 15, 2015

Wynnie L. from Malaysia
Couples
Stayed one night in April 2015
A rather disappointing stay
Location, Comfortable, Spacious
We are both returning customers with Eastin Hotel. We were very very happy with the services provided by the staffs way before the hotel upgraded to 5 stars. We booked our room is without breakfast but we would like to extra purchase the buffet breakfast and when we make the enquiry, the staff actually fail to give us feedback when she promised to call us back to confirm on the price. However, during this 3days 2 nights stay with Eastin Hotel, we were rather disappointed with the staffs`service. It was clearly stated that we requested for a non smoking room. But upon checked in, we were given a smoking room and we called to the reception to ask for a change room, but, the staff told us that we requested for a smoking room and they insisted that we actually booked for smoking room when we told them it not. However, this was quickly resolved and they changed the room to a non smoking room. Besides, upon checking in, the staff told us he will help to extend our check out time to 2pm which we were very thankful and appreciate his effort. However, upon checking out time on the 3rd day, one of the staff actually rushed us to check out at 12pm sharp! And when we told the staff that our check out time has been extended during the check in time, she initially keep insisted that there were no extended time given to us. Is this the service given to customer when its suppose to be a 5stars hotel?
Reviewed April 15, 2015

Mooi S. from Malaysia
Business travelers
Stayed 3 nights in April 2015
a pleasant stay
cleanliness, staff, room standard
pleasant
Reviewed April 14, 2015

wei C. from Malaysia
Business travelers
Stayed one night in March 2015
Nice easy to find
Close to highway , easy access
Except the traffic around the area the hotel is price very reasonable for business traveller
Reviewed April 13, 2015

CHEE L. from Malaysia
Couples
Stayed one night in April 2015
Comfort is the key
Cleanliness, prompt respond from room service
Reviewed April 13, 2015

Tiong N. from Malaysia
Business travelers
Stayed one night in April 2015
Overall is ok.
Nice meeting hotel. Hotel location is convenient and rooms are ok
Reviewed April 12, 2015

Danny T. from Malaysia
Business travelers
Stayed 2 nights in April 2015
Just an OK Hotel with Horrendous Traffic
The hotel is very green with a very beautiful pool and they have decent selection of food too.
The hotel is average at best and really nothing to shout about. Be careful of the transportation counter, lackadaisical attitude and not honest!
Reviewed April 12, 2015