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Recent customer comments

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Very good



based on 2813 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.4
  • Location 8.1
  • Room Comfort/Standard 7.8
  • Staff Performance 7.8
  • Value for Money 7.5
  • Food/Dining 7.2

7 Nattaya S.
Thailand
June 12, 2015
Hotel room
Quite clean, convenience for find out restaurant and good services.

7 Neluki J.
Sri Lanka
June 11, 2015
location
location

8.3 suyee T.
Singapore
September 09, 2015
Favourite place in KL
Location, Comfort and Facilities
This hotel is near where my relatives live (just off KL) and is one of the, if not most, decent hotels in the area. I really like the comfort of the room and there's even access to Fitness First as a hotel guest so it's a really good place to stay in. That said, it's not cheap so it should only be a once in a while leisure treat.

6.7 R.Manoj V.
Malaysia
June 10, 2015
Short business trip
Staffs, Room Cleanliness, Shopping
Overall it was a nice hotel but i don't think it should be rated as a four star hotel from my experience as a hotelier before. Maybe the only 4 star should be the staffs. Courteous and ever smiling defintely adds more vale to my overall experience there. The only set back it the food and room service, too slow to response and food was not up to par the price I paid. It took them 30mins to inform me that they do not have the item that i have ordered and another 40mins to deliver my food. Not really pleasing especially when you arrive late and only get your food after midnight. Front desk and restaurant staffs are doing a good job though. Thank you.

9 Amirah I.
Singapore
June 10, 2015
Couldnt ask for more.
clean, spacious and affordable
Me n my boyfriend had a great time.the room was big n spacious.the housekeepr,Shaham, he is superly friendly and fast. clean room,fresh and spacious. We will surely come back!

5 Thean L.
Malaysia
June 08, 2015
Noisy Hotel
Breakfast buffet, free parking,
Noisy, can hear the car sound outside causing interruption in sleep

6.3 Teo H.
Malaysia
June 08, 2015
weekend gateway
food, location and room
It was generally a pleasant stay, room is massive and food is fine.

7.7 aggie K.
Malaysia
June 07, 2015
Good
clean & comfortable , friendly staff , nice location

5.7 Karen L.
Malaysia
June 12, 2015
Stay in Empire Hotel Subang
Breakfast,cleanliness, good room service
Air cond in the room spoilt the next morning I stayed. They extended my stay to 8pm for check out. Even though they extended my stay in the hotel till 8pm but the access card to the room is not updated. We went to lobby to check again with them. They updated our card and let us know that they have updated the access to 8pm. However, when we want to go scan our room's card in the hotel lift, it denied. This make us have to come out from the lift to check with the lobby again. And again they did the same thing and told us that the card is ready. But the result were the same. This just make us so frustrated with the service over there. This has make us to move in an and out of the lobby and the lift for three times until the things get settled.

6 soon T.
Malaysia
June 29, 2015
comfrotable stay
clean big room and nice stay
Great exp