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Very good 7.7
Based on 2919 reviews

Recent customer comments

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Very good



based on 2919 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.5
  • Food/Dining 7.2
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GARY P. from Australia
Couples
Stayed one night in March 2015
GREAT HOTEL
Cleanliness, Staff, comfort
Our stay at the Empire Hotel was very comfortable with extra care taken by the hotel staff to assist us. The location in a shopping complex with good restaurants added to the benefit of staying at the Empire.
Reviewed March 10, 2015

Mark L. from Malaysia
Families with young children
Stayed 2 nights in March 2015
Good
Cleanliness, spacious and nice
Good
Reviewed March 09, 2015

Janet E. from Singapore
Families with young children
Stayed 2 nights in March 2015
Stay in Empire hotel
cleanliness, location.
Empire hotel has a good location if you are Subang area and going to the Japanese School in KL which is about 10 mins drive from the hotel. Everything was fine..except the last day of stay where we wanted to extend our check out to 2pm but your staff cited rooms were fully booked and only can extend till 1pm. My boy was having his competition in the school till 1.30pm and thus we requested to check out late. But the next morning, when we asked another staff, she agreed to let us stay till 2pm which we appreciated it alot. So maybe you can tell your staff that sometimes it helps to be flexible abit and not be too rigid. Food was ok as we didnt really get to eat much as we need to leave the hotel by 7 am but on the last morning..there wasnt any staff manning the egg station. This is not good as you must have staff in your F & B outlets. We were so tempted to cook the egg ourselves!
Reviewed March 09, 2015

eric G. from Malaysia
Couples
Stayed one night in March 2015
Clean,comfortable,near to shopping mall
Clean , comfortable , near to shopping mall
overall good
Reviewed March 08, 2015

Pak W. from China
Business travelers
Stayed 2 nights in March 2015
Tidy room, nice stuff, good location
Tidy room, nice stuff, good location
Tidy room, nice stuff, good location
Reviewed March 07, 2015

OOI G. from Malaysia
Business travelers
Stayed one night in October 2012
A convenient place
good room, food and location
awesome
Reviewed March 06, 2015

Evon N. from Malaysia
Business travelers
Stayed one night in March 2015
Good Location
Location, Large Room, Breakfast
Reviewed March 06, 2015

Thiyakarajan V. from Malaysia
Solo travelers
Stayed one night in March 2015
Great stay.
Good location. Friendly staff. New and clean.
Good. The lift is too slow.
Reviewed March 04, 2015

suzanah H. from Malaysia
Business travelers
Stayed one night in February 2015
comfortable room,access to shopping complex
clean, good location, access to shopping mall
Great,I had fun and the shopping mall is just a door away
Reviewed March 03, 2015

chung T. from Malaysia
Families with young children
Stayed one night in February 2015
Good hotel and shopping mall
Room big, comfort and good breakfast
Good and money valued
Reviewed March 02, 2015