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Recent customer comments

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based on 2790 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 5.9
  • Location 6.5
  • Room Comfort/Standard 7.0
  • Service 6.7
  • Value for Money 6.7
  • Food/Dining 6.3

Asman Y.
June 15, 2011
Nice hotel at affordable price
Near sepang circuit convenient for racers to spent a night
room facility good but hotel need to have proper gym room n swimming pool. i have stayed a few times due to having races at sepang and we prefer to have time to excersize there. menu for breakfast can be improvise. overall happy wirh service and condition of rooms

Anthony T.
June 13, 2011
Close to the airport
A well appointed hotel.
The hotel is used mainly by people who wants to be close by Kuala Lumpur International airport so they can get to the airport for the early morning flight. It is only about 20 minutes away by car. The hotel is in good condition and the staff are friendly and helpful.

Lianne B.
June 13, 2011
Bad choice, not a great area
Staff were obliging
Thank god it was only one night. We thought it would be close to the airport KLIA but it was a 20min trip and 60rm. Breakfast was very basic and not appeallingThe area itself was dingy. Ok for a cheap stay if you have an early flight and need to get to the airport in a reasonable time.

Amelia B.
June 13, 2011
pretty average
close to the airport
pretty average hotel good for an overnight stop over..

Tiong C.
June 13, 2011
Clean Hotel with friendly service
close to klia
being close to the airport, the transport fare is fairly reasonable.the room is big and suitable for family. the free internet service at the lobby is very convenient. the hotel is situated away from hassle, so it is ideal for a brief stay just to unwind oneself at a fairly good price.

gail M.
June 11, 2011
nice hotel
the pool was lovely
Our room was good. we were only there for one night. the pool was welcome by the time we got there. it was clean and there is a great view from the top floor where the pool is located. The area where this hotel is, leaves a lot to be desired. The reception staff do not speak very good english.

Todd M.
United States
June 11, 2011
Fine hotel, strange location
Great breakfast and beautiful lobby
Stayed one short night at Empress on a layover during a business trip. The cab ride from KLIA-LCCT wasn't bad, though a bit longer than expected. Made a trip into Kuala Lumpur, but had a bit of difficulty getting taxis to/from the hotel since I didn't want to pay a surcharge and have the hotel arrange it for me. The room was fine; a bit cramped, but definitely comfortable. Liked all the little amenities that came stocked in the bathroom. The selection at the breakfast buffet was quite expansive!

Todd M.
United States
June 11, 2011
Beautiful hotel, friendly staff
Great breakfast!
I had two nights at Empress. I made a trip into Kuala Lumpur during the day. The trip was a little long to get into downtown and the Twin Towers, but not bad. The hotel staff was very helpful in arranging a taxi for the return trip from the train station. Staff was also helpful in letting me use computer for internet access and printing a document. Great selection of Asian and Western foods at breakfast.

alex C.
June 11, 2011
Clean rooms but basic and an odd location
we booked this hotel to hang out in for our 10hour layover between flights. it is quite away from the airport but the taxi ride was interesting as we got to see a different side to KL. the area was a bit dodgy but we didnt venture out to see anything. the hotel is basic but the room was clean. although the toilet blocked the first time we used it!. room service was quick but the coffee was terrible!

Joseph C.
June 10, 2011
Middle of nowhere
Not much
time has not been kind to the empress.