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Recent customer comments

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based on 2784 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 6.0
  • Location 6.5
  • Room Comfort/Standard 7.0
  • Staff Performance 6.7
  • Value for Money 6.7
  • Food/Dining 6.3

8.3 Kevin C.
November 06, 2015
Staff always helpfull & friendly
Location , Staff , price
Again , no complaints , They know me there & always help with any problems I have .

4 Arnaud F.
October 26, 2015
The nice and competant counter girl,and euh......
Nothing to say , it was a mistake .....i knew it when i accepted the promotion and the acctractive price for a night ,stop over and everything was full up around the airport due to the GP motorbike.........but i wasn't prepared for a night inthe Empress , a stop in the seventies ......everything went wrong and was not good ( room service)! There is no reason i should come back.

8 Azril A.
October 15, 2015

8 Peter W.
October 15, 2015
Handy to the airport at an affordable price
Location, swimming pool and good wifi
Enjoyable transit stop without having to stay right at the airport but not have to go all the way into Kuala Lumpur.

5 Sean C.
October 14, 2015
Budget Hotel
Can't think of any outstanding features
If all you need is somewhere to sleep for a few hours this hotel is ok, It's not really that close to the airport takes about 30mins by taxi looks closer on map.

3.3 Mohd A.
October 14, 2015
Not bad

5.3 LIM H.
September 25, 2015
Too far a distance
Not amusing
Not much happening

5.3 SU C.
September 23, 2015
Shocking stay in this hotel
Short distance to KLIA, accessible to some eatery shops, affordable price
Before saying anything good about the hotel, i must voice that the hotel management is so bad. My car was parked in front of the lobby which is under cover by the roof. After overnight parking, my car was full of birds . I was so unhappy with it. I saw there are staff washing the floor at that area and asking the staff whether everyday they need to wash the floor due to the bird . They said YES. OMG i cant believe the hotel donot notify us so that we donot park at that place. If this is the long term trouble, the hotel should not have let any guest to park their car right there.

6.7 mark P.
United States
September 08, 2015
ok place to stay

4.3 Qasrina F.
September 07, 2015
Overall improvement needed
Staff, parking, location