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Verified traveler reviews

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based on 2795 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 5.9
  • Location 6.5
  • Room Comfort/Standard 7.0
  • Service 6.7
  • Value for Money 6.7
  • Food/Dining 6.3

Sok P.
October 25, 2012
Great location but small rooms
Book car/van to city
Hotel to Airport 20 minutes. It's ok! The hotel breakfast was very disapointed. We went there every morning around 9 :00, all the food was cool and fewer choices. Transport counter can book car/van to go to Sepang Circuit one way or two way. It's very convenient but not cheap.

Robert P.
October 25, 2012
Average Hotel. Service reasonably friendly.
Reasonable room - but no fridge supplied despite requesting the matter be addressed. First time in my long life I have ever stayed in a hotel without a fridge. Limited tour information provided - if we did not know what we wnated prior to our arrival we would have been struggling. The tour drivers were very good and friendly - but we would have preferred to accompanied a larger guided tour. We were unable to charge anything (meals etc) to our room - again another first - we had to pay cash for meals & room service

chong K.
October 24, 2012
Nice Hotel with good food
Very nice and clean hotel
Hotel is very accessible, clean and nice place to stay. But the air conditioner is too cold as there is no temperature control. Would hope the televisions can be upgrade. Wifi connectivity is quite bad but luckily there is computer provided at the hotel lobby for usage. Love the morning breakfast, they are very tasty. Overall, its a nice place to stay with good security.

Amber H.
October 24, 2012
Our stay was much better than last time, thank you
Staff very accommodating.
At the start of the year we booked most of our accommodation and we couldn't change our Empress booking to either cancel or postpone. Our last stay was quite unpleasant (shower blocked, toilet hardly flushed, bed gave me a rash,the aircon didn't work and the buffet breakfast wasn't very fresh) but this time our stay was quite the opposite. The rooms were comfortably aircon'd, the buffet breakfast was lovely, the staff were accommodating and very helpful and the location is close to where we need to be. The hotel offers secure parking underneath the hotel and the a la carte menu was very tasty. We requested a room with a fridge and received a room with a fridge. We'd stay again now. Thank you Empress.

Luis B.
October 24, 2012
Lovely hotel and service with a smile
It's a nice hotel but really very old the worst thing is the air-con that you can alterate the degrees they should put more signals to arrived easier to their Hotel I was lost a few days driving back there the staffs doesn't speaks English so well

Francis C.
October 24, 2012
Dissapointed with facilities,
Staff were extremely helpful
Loud banging on the door at midnight, which we presume was by other guests, there was no one there when the door was opened.

Kevin C.
October 23, 2012
always a pleasant place to stay
swmming pool
I have stayed at the Empress hotel four times now , I was introduced to it by A friend who lives very near , I have many friends in Sepang and I have met the Manager , the head chef of this hotel which are also friends . So my stay there has always been very enjoyable .Also where it is located is very handy for me as the race track is very nearby , and the airport is also very near .

Alana P.
New Zealand
October 21, 2012
Nice hotel, friendly staff
Big beds
Lovely hotel with friendly staff, very attentive. Nice breakfast

Kerry J.
October 20, 2012
Ordinary hotel in a very seedy part of KL
The price was good and the room was clean
The breakfast was very ordinary and I wouldnt recommend it to a Western traveller. The staff were friendly and efficient

Alex V.
October 18, 2012
Fantastic hotel
shuttle service, breakfast
Definately would stay there again. Fantastic service and great location to KLCC (Air Asia terminal)