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Recent customer comments

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based on 2795 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 5.9
  • Location 6.5
  • Room Comfort/Standard 7.0
  • Service 6.7
  • Value for Money 6.7
  • Food/Dining 6.3

June 11, 2016
Poor service. Dirty rooms

Mohd Z.
June 01, 2016
Not good for airport transit
Stay one night before catching an early flight the next morning. The hotel was a little bit old. Locaton wise, a lot of small and old sho nearby. Restaurant nearby also look not that clean. Room is spacious, but look a bit old. Poor lightning inside room making the room feel older. Cannot control the aircond temperature. So cold at midnight. Toilet is clean, spacious, but the hot water was only luke warm. I was hoping for a warmer water in a very cold room like that. Airport transfer is pricey. Located not that far from airport but they charged RM60 per taxi and RM100 for a van. We end up choosing the van as we have a lot of bag to bring. (Our transport from airport to Cheras the other day cost rm150. This place nearby airport charged RM100?). You can use myteksi which cost around rm40 per trip to airport. They are better hotel nearby which provide much more comfortable plce to sleep and cheap transport to airport.

Nurul Z.
June 01, 2016
Value for money
Value for money. Near to the airport.

jurimi B.
May 26, 2016
Hotel conditions
The room floor carpet need to be recarpeted. The toilet stink. Smell of urine

Kung T.
May 24, 2016
Just good for short stay
Facilities need to be renovated.

May 17, 2016
just ok nothing special.
nothing that much around hotel. just price is reasonable to stay at Empress hotel

Masniah S.
May 13, 2016
Value for Money
I stayed here due to its proximity to airport. I like the hotel as there are a lot of eating places around the area. However, the air con can get very cold at nite n it is centrally controlled.

Adi Y.
May 08, 2016
Weekend Breakaway
Everything is satisfactory ...

David L.
May 07, 2016
Cheap, further from airport than it looks
1970s decor

rozanah H.
May 06, 2016
Awesome trip
My husband insists to stay at empress hotel. He imagined our last month trip which he was so excited when our room being upgraded to an executive suite.......tq agoda