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Recent customer comments

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Very good



based on 3952 reviews
  • Cleanliness 6.7
  • Facilities 5.7
  • Location 9.0
  • Room Comfort/Standard 6.9
  • Service 6.9
  • Value for money 6.9
  • Food/Dining 5.6
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Jormasnizar J.
Brunei Darussalam
May 03, 2016
Problems with late check out
Location was nice. Close to pavilion hence easier for shoppers. Have to walk for few minutes for lrt. The staff was not helpful to assist our needs. Upon arrival, I requested for late check-out due to flight time change. The receptionist informs I need to check on check-out date. During the check-out day I asked the receptionist for possibility of late check-out, to the extend we are willing to pay and even its only a bedroom so we can put our stuffs and freshen up until late. But we were told no rooms available. My friend have to rebook the same accommodation which says there's room available and we have to pay whole day rate! And we were given the one bedroom we stayed before for our new booking. We also tried the lavish spa...foot reflexology was great but full body massage was okay.

Fazuliana D.
Malaysia
May 03, 2016
location & size of room are the plus points
location is excellent - walking distance to pavilion starhill lot 10 bukit bintang sg wang berjaya times square klcc etc 3 bedroom suite is spacious - could accomodate our group of 10 adults comfortably with 2 extra beds

Muhammad A.
United States
May 01, 2016
Bad Facilities
The elevator - need maintenance. The staff - need more training The Price - too much. If I put a bit more. I can enjoy 5 stars standard hotel right in front of this hotel. I simply do not like it.

kusumayati K.
Indonesia
April 30, 2016
Good stay in fahrenheit
Good location. Big room. Friendly staff

GOH Y.
Malaysia
April 28, 2016
Nice
Nice room. Strongly recommended

ALDANI U.
Brunei Darussalam
April 27, 2016
Poor services render
Unconvenience services by the staffs esp during registeration or check in. Air conditioner not working well and feel hot in the room beside complaint has been lodged but Not been replaced until my fourth night. My first and My last stayed at the said hotel.

Johannes R.
Netherlands
April 27, 2016
some bat things
elevators still working but total not clear where you go this is not OK in case off emergensi verry dangerous. Breakfast that is served is total not suiteble for western people,is a pitty.

Pham T.
Australia
April 27, 2016
Getaway weekend 2016
The hotel is at center of shopping malls, great access to everywhere and easy public transportation. Great choice of hotel

May E.
Malaysia
April 26, 2016
Location
Location

Haryanto S.
Indonesia
April 26, 2016
Nice staff and good location
Nice staff, good location near malls