arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.0
Based on 3910 reviews

Agoda Verified Reviews

Filter by traveler type
Very good

based on 3910 reviews
  • Hotel Condition/Cleanliness 6.7
  • Facilities 5.7
  • Location 9.0
  • Room Comfort/Standard 6.9
  • Staff Performance 6.9
  • Value for Money 6.9
  • Food/Dining 5.6

4.7 Cheryl T.
July 25, 2014
Good location but poor hotel
There were 11 of us including my 4 yr old gal and 2 mth old boy. We got 2 2br apartments. When we first walked in, the walkway leading to the lobby looks gloomy and like a hospital's. Lobby was small but we manage to check in before the stipulated 3pm. Wifi is also only limited to 2 devices per room and signal is very poor. After checking in, we realise that the keycards for 1 of the room is not working. The bellboy brought it dwn to change and it took 30 mins. The interior of the rooms differ greatly from internet's. Furnitures were stained and walls were dirty. The doors also were old and not changed from previous reno. After dinner, my husband and i brought our 2mth old son back to the room for feeding first while others shop around the mall below. When we reach the room. The keycard did not work again. We have to make our way through the gloomy and hot corridor with bags of shopping and a stroller and a wailing baby down to the lobby to get it fix. We went up to try again and the card did not work for the 3rd time. We went down again and demanded someone to come up with us. The service staff at the lobby was alone and tried to contact the maintenance staff for 30 mins. After the door was fixed, i demanded the manager who wasnt on duty then to call me the next morning. I demanded a compensation and not pay for this room. He insisted that it is not possible and only suggest free parking for 1 room or a 50% off next visit. I told him i'll never come back again. After much negotiation, he gave us a 50% discount off the room, which was much appreciated. The whole experience was very unpleasant. The hotel has an excellent location directly opp pavilion but room n overall experience is terrible. While we were there, we also witness another customer complaining that the room was 'dirty'.

July 24, 2014
The worst! Overpriced, dodgy and yucky. Nightmare.
No good comments at all. Stay was horrible. I couldnt wait to check out. The toilet was leaking from the side, the entire toilet smells horrible and stinky! The walkway to the room looked dodgy with broken ceiling boards, yellowish old tile floors. The water in the toilet was yellow and smelly! The worst! When I complained, the staff gave me 45% voucher which I threw away immediately. Never coming back and never recommending this to anyone! Horrible!

6.3 Zulkifli M.
July 24, 2014
Nothing remarkable or worth noting.
Location is great

7.3 Elisa R.
July 24, 2014
nice & comfortable stay
accessibility to mall, city center, spacious room
overall stay was good, thought it was tough transferring from lift to another since i traveled with older persons. very accessible to all areas.

7.7 mei C.
Hong Kong
July 23, 2014
The location very good
price, location and serivce
we order the family room but it just only one toilet and this is very disappointed. the room is big and clear.

July 23, 2014
overall good.
good location, easy transport, spacious room
good except the lift.

6 Floretes C.
July 22, 2014
within the same building with a shopping mall and nightlife
Comfortable and good!

7 Kathrin S.
July 22, 2014
Not very good but it's ok
Location, location, location
I was mistaken by the name of Fahrenheit which is I thought to be the new shopping mall. The fact, it's an old hotel with new addition of shopping mall. We had difficulty in finding the hotel entrance since we had to enter the shopping mall first (thought there's another entrance at the other side). Our rooms was quite far from the lobby, another lift to take. I won't stay in this hotel if I'm traveling alone, it's kind of scary. But the room was spacious and clean, I like it tho'… and the staff was very friendly and helpful.

7.7 Syed A.
July 21, 2014
pleasant and fully satisfied
1. Location 2. easy accesible Public Transport. 3. spacious
pleasant, but sometimes difficult to park.

7.3 Felicia C.
July 21, 2014
Good stay
Great location, near to many shopping malls, clean hotel