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Recent customer comments

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Very good

based on 3954 reviews
  • Hotel Condition/Cleanliness 6.7
  • Facilities 5.7
  • Location 9.0
  • Room Comfort/Standard 6.9
  • Service 6.9
  • Value for Money 6.9
  • Food/Dining 5.6

Ginny S.
July 29, 2014
Accessible and convenient
Rooms were old, toilet was old. If you are looking for accessibility and convenience, this hotel is it. Not so much for comfort though.

Kin T.
July 28, 2014
The lady staff very rude to the customer
The stay is okay, but the furniture and bed a bit old. The lady at the reception on 27 July 2014 morning around 10am, she was very rude to us and suspecting us stay more than 3 people in the room. Other than that, she also scolded one guest who is not good in English when the guest approaching and wish to get some help from her.

adamu S.
July 27, 2014
Worst stay
Location, availabilty of food shops nearby and thirdly, the nightlife
It wasnt such a good experience. I dont smoke but my room was filled of cigarette smell all the time courtesy of neighbouring rooms. Smelly bathrooms and smelly environment. Dirty floors.

Nelly T.
July 27, 2014
best hotel in town
near shopping,big suite
This hotel very comfortable and near shopping mall

Talib S.
Brunei Darussalam
July 25, 2014
Food, cleanliness

Cheryl T.
July 25, 2014
Good location but poor hotel
There were 11 of us including my 4 yr old gal and 2 mth old boy. We got 2 2br apartments. When we first walked in, the walkway leading to the lobby looks gloomy and like a hospital's. Lobby was small but we manage to check in before the stipulated 3pm. Wifi is also only limited to 2 devices per room and signal is very poor. After checking in, we realise that the keycards for 1 of the room is not working. The bellboy brought it dwn to change and it took 30 mins. The interior of the rooms differ greatly from internet's. Furnitures were stained and walls were dirty. The doors also were old and not changed from previous reno. After dinner, my husband and i brought our 2mth old son back to the room for feeding first while others shop around the mall below. When we reach the room. The keycard did not work again. We have to make our way through the gloomy and hot corridor with bags of shopping and a stroller and a wailing baby down to the lobby to get it fix. We went up to try again and the card did not work for the 3rd time. We went down again and demanded someone to come up with us. The service staff at the lobby was alone and tried to contact the maintenance staff for 30 mins. After the door was fixed, i demanded the manager who wasnt on duty then to call me the next morning. I demanded a compensation and not pay for this room. He insisted that it is not possible and only suggest free parking for 1 room or a 50% off next visit. I told him i'll never come back again. After much negotiation, he gave us a 50% discount off the room, which was much appreciated. The whole experience was very unpleasant. The hotel has an excellent location directly opp pavilion but room n overall experience is terrible. While we were there, we also witness another customer complaining that the room was 'dirty'.

July 24, 2014
The worst! Overpriced, dodgy and yucky. Nightmare.
No good comments at all. Stay was horrible. I couldnt wait to check out. The toilet was leaking from the side, the entire toilet smells horrible and stinky! The walkway to the room looked dodgy with broken ceiling boards, yellowish old tile floors. The water in the toilet was yellow and smelly! The worst! When I complained, the staff gave me 45% voucher which I threw away immediately. Never coming back and never recommending this to anyone! Horrible!

Zulkifli M.
July 24, 2014
Nothing remarkable or worth noting.
Location is great

Elisa R.
July 24, 2014
nice & comfortable stay
accessibility to mall, city center, spacious room
overall stay was good, thought it was tough transferring from lift to another since i traveled with older persons. very accessible to all areas.

mei C.
Hong Kong
July 23, 2014
The location very good
price, location and serivce
we order the family room but it just only one toilet and this is very disappointed. the room is big and clear.