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Excellent 8.5
Based on 3643 reviews

Recent customer comments

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Excellent



based on 3643 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.2

jobelle D. from Philippines
Solo travelers
Stayed one night in October 2015
I like it here
Near to restaurants and mall
It was nice
Reviewed October 12, 2015

Lydia L. from Singapore
Solo travelers
Stayed one night in October 2015
located in the middle of office buildings
Location is ok, quick access to the sky bridge which brings you to KLCC, Pavilion Mall by foot.
overall stay was ok, room is clean and comes with most amenities, check in and check out was smooth, the arranged airport pick up was on time too. The only thing that disgusted me was mouldy yogurt at breakfast. Staff was not apologetic and didn't bother to service recovery on the spot. Not impressed with breakfast choice, i wouldn't return again.
Reviewed October 12, 2015

Mustafa I. from Malaysia
Families with young children
Stayed 2 nights in October 2015
Clean , comfortable place
Cleanliness, comfort and competitive rate
excellent stay
Reviewed October 12, 2015

Marco F. from Italy
Groups
Stayed 3 nights in October 2015
Excellent...value for money
pisition, staff, cleaning
Reviewed October 11, 2015

Wan I. from Malaysia
Couples
Stayed one night in October 2015
Excellent
room settings, toilet, parking
Best experience n will come again
Reviewed October 07, 2015

pradeep B. from India
Families with young children
Stayed 2 nights in July 2015
good hotel for family
location, accesibility to food outlets, rooms are spacious
the hotel stay is very comfortable for family, got inhouse kitchen with all the modern kitchenete, the rooms are spacious, very close to klcc so the accebilty is very good, the breakfast spread is not great for a star hotel.
Reviewed October 06, 2015

Benson S. from Singapore
Business travelers
Stayed one night in September 2015
Very cosy comfortable Hotel
Centralise , near KLCC, near conference expo , near mall , what else you ask for more
My stay is not the first time in Fraser , which is value for money , good location, friendly staff
Reviewed October 05, 2015

Abhishek D. from Singapore
Families with young children
Stayed one night in October 2015
was expecting more
Location, Price, Amenities
We checked in at 3 pm - were told that in room dininig closes at 2 pm. So we need to order from outside, with a range of delivery options. When we tried calling, some of them were not available or not able to delivery. I had to finally go down and get something for my family myself. The building lifts (elevators) are AWEFUL. They take for ever to serve you, especially breakfast and check out time. Location is great. However, I will not recommend this for families with young children. Probably more suited for Business guests
Reviewed October 05, 2015

Lim H. from Malaysia
Business travelers
Stayed one night in September 2015
value for money stay
location, cleanliness and comfort.
Favourite and frequently stay hotel when travelling in KL.
Reviewed October 04, 2015

Vineet M. from Australia
Business travelers
Stayed 4 nights in September 2015
Amazing property
Location, staff performance and property
Amazing property with brilliant staff. Location is a 5 minute walk to KLCC and a 10 minute walk to Pavilion. Staff performance exceeds expectations and makes me want to repeat my stay here during my each visit to KL.
Reviewed October 03, 2015