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Very good 7.8
Based on 2094 reviews

Recent customer comments

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Very good

based on 2094 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.7
  • Location 8.3
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 8.1
  • Food/Dining 6.4

October 03, 2014
easy access to city centre
location, cleanliness, price
stay at frenz hotel are comfortable. the room and hotel area always clean. there are no hassle when you check in into the hotel. good for your money.

sahri M.
October 02, 2014
Easy going

Sulaiman S.
Brunei Darussalam
October 02, 2014
Im glad that we had a chance to stay at this hotel ad there is a lot of shop nearby this hotel and walking distance to SOGO shopping mall.

dayangku S.
October 02, 2014
medium range
location, shopping, food
the staff lack of communicate with customer.

Haji Z.
Brunei Darussalam
October 02, 2014
a nice staying
environment is very good, pleasent, and aenjoyful
it was a really nice and fantastic staying

cheah E.
October 01, 2014
Unwelcome receptionist
convenient location of my working area, reasonable hotel rate and inside staff friendly. Receptionist wasn't helpful and glum face
good convenient to travel to my office and walking distance to get food. room clean, hotel rates also reasonable.

Othmaliana O.
Brunei Darussalam
September 30, 2014
near to shopping area
new, shopping area, easy to access

September 30, 2014
Frenz Hotel Kuala Lumpur
Strategic location.

Melati D.
September 29, 2014
good location and good services

September 25, 2014
You can hear voice from next door!
Cleanliness, Comfy Bed, Location
When i first entered the room, i was quite amazed. The room was spacious, clean. I booked a Standard single and so expected a single bed, but turned out to be a queen size double bed (not sure i was upgraded, or that's what should be). But when it turned night, only i knew the horror part... there was a family occupying few rooms around mine. I can hear the voice of television, chitchatting next door clearly! The hotel maybe can try put in carpet like material both on wall and floor to enhance the sound insulation. Or else, it will then greatly depends on your luck if you get a noisy neighbour next door. I didnt ask to change room since it is troublesome and i am in the midst of preparing exam and will stay pretty late. Maybe if i ask, they will grant you another room. another thing is the hotel will impose late charge if you check out later than 12pm and is non-negotiable. I tried to nego with the staff since i have an exam only ended at 1pm. But they reply with a strict, stone, firm sound and keep repeat per hour late charge is rm20. Really think they can do better in it since if the hotel is not fully occupied, really no point to impose these minor flexibility. Other than that, the hotel is clean, bed is very comfy, light is not bright enough if you are working/studying but not too dark, shower room is clean. staff is also helpful (help to flag taxi). Food surrounding is mainly indian muslim food, you need to walk further to try something else. Location is very near to town like klcc by taxi. I wouldnt consider staying in this hotel again due to the poor sound insulation, peace of mind is really important if you are out for vacation.