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Very good 7.7
Based on 13864 reviews

Recent customer comments

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Very good



based on 13864 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Kaung Z.
Myanmar
June 21, 2014
Good stay there
Good location, charming staff, and good service.
Good location, charming staff, and good service. Warm welcome. Easy access to public area.

brenda Y.
Malaysia
June 21, 2014
receptionist very bad attitute
hassle free,clean and convinent
good place to stay. but the staff performance can be improved.

Mike W.
Australia
June 21, 2014
Good.
Cleanliness. Position & classy.
Only 1 night & were given a twin bed room after waiting 1.5 hours for our room to be ready. This was refused so they gave us another room which was still occupied. After yet another return to reception we had to take a twin bed room as all Queen size bed rooms had now been allocated. Ther were 2 other customers disappointed with their rooms whilst we battled for ours. Can`t comment on breakfast as we had already paid for it but had to leave before the restaurant opened & had just enough time to hand in our keys & didn`t get a refund whilst in the reception queue. Nearly missed our plane due to reception taking so long. This Hotel has the potential to be the best in K.L. but reception is ruining it`s reputation.

Gan Y.
Malaysia
June 20, 2014
Normal hotel
Location, nearby many local food and price
Room equipment standard drop, last time provided water cup (Glass cup) and room more clean...

Hasan K.
Saudi Arabia
June 20, 2014
Relaxed and enjoyed the time spent there
Executive lounge and service Gym and swimming pool Restaurant and food
Enjoyable, relaxed and luxury. I suggest adding a children playing room or area (3,5 YRS)

Uvarani K.
Malaysia
June 20, 2014
Pricey
near to city centre
room is clean and nice, very small bar area, entrance to pool is not very convenient however it is quite near to city centre and walking distance to malls and dinning place i would say this is an average hotel but over priced.

Daniel S.
Singapore
June 20, 2014
Looks good to stay in but bad servicns in all
We encounter totally no greetings from e manager and staff, very bad attitude cleaners and late room service Room is dirty, requested to change room got a verbal reply from manager said no room to change only can try the next day I make a call to manager, e call was pick up by a staff girl and i demand to change room, The manager suppose to return my call but instead sent me a letter slot In under thru' e main door, e letter is to inform no rooms is available This whole process show unprofessionalism and no respect for e guest, in all bad experience and service and unfriendly stafff in this big hotel I want to praise this guy in security department, he is e only one who greet us warmly and we can sense he is friendly, good job he set a good example in this big hotel

YEW W.
Malaysia
June 19, 2014
Decent stay
Good location
Not having free wifi is a disadvantage

YEW W.
Malaysia
June 19, 2014
A decent hotel
Good location, big room, friendly staff
This is my second stay in this hotel. The room is somehow run down despite being a quite new hotel. Else the staff is good although the service is rather a bit slow.

Abdullah E.
Singapore
June 19, 2014
Great Hotel with live World Cup screening!
Hotel smells good every time, A variety of buffet breakfast and we felt very secure.
The hotel interior smells of lemongrass which is good. We got a hotel room with 2 large bedrooms. The buffet was commendable as it was the best amongst the few hotels we tried during the week long holiday.