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Very good 7.7
Based on 13856 reviews

Recent customer comments

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Very good

based on 13856 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Keith E.
March 31, 2014
Very Ordinary
IIt was GP weekend and had availability
The bathroom had an extreme musty smell and I would not recommend the hotel to any one.

March 30, 2014
Clean , worth for money
clean, simple and spacious
Clean and spacious . The room has big wash room. Very near to KLCC. I recommend it to someone who wants to visit KLCC

Gana S.
March 30, 2014
Spacious and quiet.
Service for breakfast can be better and hours can be extended to 11am.

March 28, 2014
Great Stay
Good and clean also centrally located!
it was an good stay in this hotel. will be back for sure.

Ollie B.
March 28, 2014
Friendly staff, cleanliness, centrally located
We did have a great time in this hotel. Rooms are spacious and clean. And location is near restaurants and shopping centers.

yee T.
March 28, 2014
Nice Hotel
Good location, friendly staff
Good location, friendly staff and easy transportation

Shou W.
March 27, 2014
Utterly disgusted
Location & value-for-money
This was my second time staying at Furama and unlike the first where I was thoroughly impressed by the experience, the second stay was nothing like the first. In fact, I left the place filled with indignation over the unprofessionalism of its concierge staff. In short, I wanted transport to be arranged to and back from Bukit Jalil Stadium for ASOT and requested for a metered cab TO the venue and a fixed price cab BACK as I understand coming back will be a hassle. The guy in charge of the transport, named Danny apparently, told us that none of his drivers were willing to have that arrangement as they will be stuck in traffic for 2.5 hours sending us there and coming back after. Also, he emphasized that no driver will be willing to head over at the end of ASOT as traffic will be bad. Instead, he recommended us to pay MYR250 fixed price for the whole package and have a dedicated driver. That was the only option available to us and we accepted it. To my chagrin, the cab ride to the venue was a mere 30 mins (meter was MYR40), instead of the 1.5 hours he mentioned. Moreover, after the event, the cab took only 15 mins to get us back to Furama. There was NO traffic difficulties at all like he mentioned and the pro-rated metered ride would have back due to 50% surcharge). It does not take a genius to realise that the staff was merely trying to milk as much money out of the guests, and I felt that was really unprofessional from the concierge. Subsequently, I refused to arrange transport from the concierge as I could no longer trust them and will always walk to Berjaya Times Square to get a metered cab. I would advice everyone to do the same as I did and avoid paying unnecessary fares from an imperfect market where you have little or no bargaining power at all.

Hui L.
March 27, 2014
Hotel OK. But getting to Imbi can be difficult.
Breakfast. Security
The stay at the hotel is OK. But to get to Imbi station is a bit difficult. Although it appears to be near to Imbi station, actually need to walk on the road to get to the station. It is quite dangerous to walk on the narrow road with cars zooming pass you. An alternative is to walk thru the backlane like what the locals are doing but then the backlane is smelly.

Xiao Y.
March 26, 2014
Disappointing. Expected better service and comfort
Disappointing. Check-in took too long. Only 2 staff serving at the counter, I reached at 3.40 for check-in and had to wait for at least half an hour. Requested for an extra bed when the room was booked online. Reminded counter of extra bed, waited more than half an hour and the extra bed still did not arrive. Wasted our time waiting, had to call to remind again. Bed was uncomfortable and pillow was too flat. Woke up with a sore neck. All 3 beds experienced itch, suspect the bed sheets or blankets were unclean or there could have bed bugs. Room was not well ventilated, bed nearer to the air con could not feel the air con, felt very warm while sleeping. Bed furthest to the Aircon felt extremely cold. For a hotel like Furama, was really hoping for a better stay in experience and comfort..

Suveera K.
March 26, 2014
Value for money when offered at a discount
Location, Price, Modern
Furama is a good hotel when you get it at a budget rate. At full price, I recommend staying somewhere else.