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Recent customer comments

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Very good

based on 13928 reviews
  • Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.8
  • Food/Dining 7.2

Kenneth W.
United Kingdom
January 28, 2014
Very Friendly and clean hotel
Staff friendly , location, good food.
Very enjoyable stay at this hotel the staff were very willing to help and advise on where to go and best way to get there. Nice lobby area and the rooms and bathroom was big and clean nothing negative to say really it was a nice stay.

Kenneth W.
United Kingdom
January 28, 2014
Very nice and friendly hotel
Room size, happy hour, friendly staff.
We had a really nice stay at this hotel when I first saw the position of the hotel I was a bit worried at first with all the building going on around the hotel area but once inside we never even noticed the staff were wonderful and very friendly.

Ulrika T.
January 28, 2014
Location, nice rooms, friendly staff
We where uppgraded to a better room whitout charge, verry big room. Clean and fresh room. Have to pay for wifi not good. Close to shopping centers. ".................."............................"..............

s H.
January 28, 2014
Suitable and comfortable stay as i expect
Co-Operative, Hospitable and Clean
Fine all the way as I expected . The hotel services is exelent and all are very co-operative. Its a suitable hotel. Its a clean and claim hotel. The location is very easy with better communication.

Tracey G.
January 28, 2014
OK but could have been so much better
Executive loung & breakfast / cocktail facilities
Location of hotel is very poor and they advise that you don't walk out but take taxi in evening. When walking from near by shops during day have to walk through an area which stinks and has rats running around it. It was a huge disappointment as it did not meet expectations. Also lobby staff and security make you feel very unwelcome when you are trying to have a drink in the hotel café. The best are the staff in the executive area. Food in main dining area was very disappointment and there was no variety which is not what the in house advertisement shows and again service very disappointing. Pool was freezing.

Takashi K.
January 28, 2014
Good quality hotel
Clean, new, and conveniently located
Overall, not so bad. However, check-in procedure took very long time with long que. Perhaps, the hotel management should address on improving the efficiency and productivity of the staff.

Vivi L.
January 28, 2014
Room Size is big but a little old
Room Size, room size, room size
Overall stay was Ok. The room was specially big as it has a separate living room (not sure if that was their standard room or we've been upgraded). The bedroom itself is very small, bathroom was not bad, renovated bathroom. Location isn't that good. Swimming Pool in the picture is overly graded.

Hazel C.
January 28, 2014
Value for money
Large, clean and comfortable room. 5 minutes walking distance to Berjaya times square.
Very please with the big, clean and comfortable room. We booked two rooms and we were given two interconnecting rooms which is very convenient for family like us. The hotel is just a 5 minutes walk to Berjaya Times Square shopping mall. However, the breakfast buffet variety is not that wide and food is ''so-so''. Maybe due to the attractive hotel promotion rate, it is very crowded at the restaurant for breakfast.

Haifaa J.
January 28, 2014
Great Hotel, terrible staff
Room, Breakfast, Close to shopping
My family and I arrived at the hotel around noon and we were quite happy to see that the hotel was located near our favourite shopping centres and the lobby had a lovely ambience. However I was disappointed with the Hotel staff, first of all when we arrived we had two large baggage in our car and when i opened the boot, not a single staff came up to help and i can assure you that there were quite a few standing idly around and i had a cousin with a baby in the other car and again they did not offer to help but it was a minor problem for me. When we were about to check-in, we were required to hand in EVERYONE's passport which was quite tedious as my father, who was parking the car, had ahold of all our passports and we had to wait for quite awhile because i was told that the car park was quite tight. When we finally got ahold of all the passports, we were told that we were only allowed to check-in at 2pm again this is common knowledge to me however it surprised me that not a single room was even ready or that we were not allowed to check in slightly earlier. We then handed our luggage to the bell-boy who was very nice to us and we left for shopping. Another downside to this hotel was the shuttle service, they only have 3 time slots per day and only 4 people were allowed on the bus and booking had to be made in advance which i thought for it to be quite silly. At 2pm my parents came back earlier from our shopping trip to check in and i was told later by them that the checking-in was very slow but the rooms were lovely enough when we finally checked-out, again it was a very long process. In conclusion, the hotel room exceeded my expectation and i was very happy with both the rooms and the bathrooms however i am disappointed with the hotel staff and their shuttle services.

Tiffany R.
January 28, 2014
Comfortable but could have stayed near MRT
Big room, wide buffet selection, shuttle services for KLCC/Pavilion/BukitBintang
It was ok but could have been better, it wasnt as near to the center as i thought.