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Very good 7.7
Based on 13801 reviews

Recent customer comments

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Very good



based on 13801 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.8
  • Food/Dining 7.2

Felix H.
Singapore
September 16, 2013
Clean room but basic
Location, shopping and Clean room
The hotel is located just behind Times Square and is great location to get around. However, the rooms were quite basic but it was very clean and well maintained. The buffet breakfast at the hotel was very crowded and nothing much to shout about. Simple fare and standard. The walk to Times Square and monorial station was via a back alley and can be quite dangerous at nights.

Linda A.
Indonesia
September 15, 2013
Good location but poor room condition
Value, location, and big room
We were staying in a family room. The size wise was comfortable for 5 of us to stay since we put one extra bed in the supposed to be living room. The location in Bukit Bintang area gave easy access for us to go anywhere by taxi. There are always taxis by the hotel. The concierge was helpful in finding us taxis we need. Of course there were some lack of things that could be improved by the hotel management. For our room, the first bathroom fixtures were almost come off from the wall. The shower head holder, the towel racks, the drainer need to be fixed badly. The lack of big towel was also an issue. A good thing was when we requested for bath towels, we didnt need to wait for too long for the room service to bring some to us. The second bathroom had no hot water at all. The linens were not changed for duration of our stay. Two of my family member complained that she felt itchiness on their bodies. The breakfast was just ok. I wish they switched the nasi lemak menu occasionally with some other menu. For our 4nights of staying, the wi-fi were only free for 48 hours. Time to check in and check out took a little bit longer. More of the good things were the value for a family room was good, provided us with breakfast to go when we checked out before the restaurant was opened for breakfast (need to request one day ahead i think).

Mohamed M.
Singapore
September 15, 2013
Front desk staff service can be be better
comfortable bed, reasonable spread of breakfast buffet, near berjaya time square
Value for money stay.Comfortable room with good spread of buffet breakfast. near berjaya time square, convenient for shopping. Front desk staff could have done better by arranging for double bed upon receiving my agoda booking. The front desk staff should be more tactful when communicating with customers. They should not just recommend me to top up for a room upgrade with double bed. I believe most guests are not willing to top up, as they are attracted by furama value for money price on Agoda.

Taher A.
Kuwait
September 15, 2013
Great stay
Comfort room, clean
Over all it was good, I booked deluxe room, reached late they upgraded me to suit room which was excellent. I have been given city view and keep asking twin towers or swimming pool view but did not get it. The twin towers and spinning pool view rooms are excellent.

Taher A.
Kuwait
September 15, 2013
Convenient place to stay
Comfort room, clear
Over all it was good, I booked deluxe room, reached late they upgraded me to suit room which was excellent. I have been given city view and keep asking twin towers or swimming pool view but did not get it. The twin towers and spinning pool view rooms are excellent.

Taher A.
Kuwait
September 15, 2013
New hotel. Comfort rooms.
Air condition, clean
Over all it was good, I booked deluxe room, reached late they upgraded me to suit room which was excellent. I have been given city view and keep asking twin towers or swimming pool view but did not get it. The twin towers and spinning pool view rooms are excellent.

intan R.
Singapore
September 14, 2013
Need some homely deco in the room.
Large room n toilet
Still awaiting my refund from the deposit which is totally unnecessary. Should just take an imprint only rather than deducting from my visa card. Refund taking 12 days upon chkg out. Ridiculous.

Eric W.
Indonesia
September 14, 2013
Splendid - good value for money
free wifi clean and comfy good restaurant
free wifi clean and comfy good restaurant friendly staff

Anthony W.
United Kingdom
September 14, 2013
Short city break, staying at a great hotel.
Size, features and comfort of the room.
Really nice. Wanted to sty in the room as it was so nice. Large comfortable bed, separate living room, two TVs and a lovely well equipped bathroom.

Lui P.
Malaysia
September 14, 2013
Good location
Clean, convenience and large room space
This is the 3rd times me & my family stay at this hotel. The location is very centralise and easy access to the shopping mall. The Public transport is convenience and the room was clean