arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.9
Based on 553 reviews

Recent customer comments

Filter by traveler type

based on 553 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.1
  • Location 9.2
  • Room Comfort/Standard 9.3
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.4

diane H.
May 14, 2016
over price hotel with not so good service
We were staying for 2 nights. I don't know about hotel rules on online booking such as agoda, but seems like they put us in not too good room and position at hotel. Please consider not to treat differently among other guest. Thank you.

May 11, 2016
Treated like a Sultan!
Staff were very polite and courteous! It was beyond expectation and indeed a perfect get-a-way!

Patricia W.
May 03, 2016
Poor Room Service F&B Quality
Everything about our stay was excellent EXCEPT for the room service. I made 2 room service orders. The first was a basket of bread which came with 2 slices of white toast bread and 2 small fresh bread rolls. And 1 coin slab of butter. For it's price, I felt this was really sub-standard. I have had bread baskets at the Mandarin Oriental and that was glorious. The next boo-boo was I ordered a Vanilla Milkshake but a Banana Milkshake turned up instead. Nevertheless, all was good again because the Reception deducted the bill of the Milkshake from my total bill, which I must say is the right thing to do. So staff have been trained well in that department!

Xiaoming Z.
April 26, 2016

Xiaoming Z.
April 26, 2016

Gemma C.
United Kingdom
April 24, 2016
Beautiful Hotel in the City
Great hotel with amazing facilities. Very clean. Breakfast was amazing, staff were more than helpful and very happy people. I would stay again.

Fernando T.
April 23, 2016
Excellent hotel but stupid design of reception and lifts
One of the best hotels in town. Amazing breakfast buffet in the top floor. Impressive gym. Negative: it's really stupid that the lobby is in the top floor and that you have to climb there prior to go to the street: if you are on a low floor, you must climb to the reception on the 38th, then change lift and then go down to the street... The one that designed it was far from being a Nobel prize.... And the present management is dumb for keeping it that way.

Brandon T.
April 03, 2016
Prime Location near to KLCC Convention Centre and Mall and the Pavilion Shopping Mall and
Hotel is superb but staff willingness to assist still needs to be improved

Robert R.
United States
April 03, 2016
Great views, comfortable beds, terrific breakfast. Sky lobby is good for security but a little inconvenient going up and down. Popular with non-smokers since no easy place to smoke. Walk to mandarin Oriental if you want a cigar bar. I like this hotel for those who prioritize health and security.

Rachel L.
March 17, 2016
Superb A star hotel at the right place and location
Make life so easy and comfortable especially for a busy man.