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Excellent 8.3
Based on 3956 reviews

Recent customer comments

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based on 3957 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Staff Performance 8.1
  • Value for Money 7.8
  • Food/Dining 7.8

4.3 HAK F.
November 20, 2013
Poor service, over priced, poor service
location, a known brand, gym
The worst experience this year. The reception was strangely configured to have 5 check in desk. It was Friday evening and there were 1 check in staff who was busy explaining to the guests what the rooms are like. But there was 3 other groups of guest waiting to check in. Neither the conceige nor the 5 or 6 porter around the area knew to alert the duty manager. Who rushed out when a guest yelled at the conciege. All of a sudden 3 check in staff came out of the break room. The rest of the stay was POOR. Same experience at check out with 2 staff available. Traffic Valet sat while guests tried to get their own taxis. DO NOT STAY HERE

9 deong S.
November 19, 2013
Shopping, Easy Access to shopping centre & Luxury hotel
This is no ordinary Kuala Lumpur hotel. Step into Grand Millennium Kuala Lumpur hotel in Malaysia, in the heart of Jalan Bukit Bintang and you enter a world of luxury. This exceptional five star hotel is located on the right side of Bintang Walk. Experience premier shopping destinations - Pavilion Kuala Lumpur, Starhill Gallery and Fahrenheit are mere steps from this downtown Kuala Lumpur hotel.

7.7 Ai T.
November 16, 2013
Old hotel next to pavilion
Big room, great fitness centre , great location
The hotel fitness centre is great, spacious room but bit old. Friendly staff

6 Hartono K.
November 16, 2013
good location, easy to locate
lots of shopping centre nearby, good lobby, clean
Rooms are old, unhelpful staff, poor breakfast. Located in best location of the city

8.7 Wong K.
November 15, 2013
clean, good service and quite
great, enjoy it very much accept they need to improve the internet speed and service

9.7 Feng Y.
November 15, 2013
luxury hotel, great breakfast n location.
comfort room, nice service, great location.
the stay was pleasant! the hotel service is nice. room is great! everything is just nice. but, maybe a little bit expensive on the price. anyway, if join as member, i think the price is more ok.. anyhow, great hotel!

10 Gregory C.
November 15, 2013
Middle of the city. Fantastic Rooms. Excellent Staff.
Stress Free Experience for an English Speaking traveller.

10 Mohammad A.
United Arab Emirates
November 14, 2013
excellent stay, my family was very happy and i am doing to visit this hotal again, staff are worderfull with excellent services,

8 Sirisuda P.
November 14, 2013
Large and clean room but old design
location, room, service

8.7 Juraidah S.
November 13, 2013
Very close to Pavillion
Attentive friendly staffs, within Bukit Bintang itself and great amneties
The staffs here are superb! We travelled with a 6 month old baby and the fact that we provide the baby cot FOC without us asking for it, is great. Located just beside Pavillion, so if you do not feel like having their breakfast buffet, can always pop by Pavillion to have other selection of hearty breakfast. There is still room for improvement though... they should spruce up their furniture. Kinda look outdated ..... cleaniness on the other hand is no issue. You get very fast room service as well. Another plus point! FREE wi-fi in the hotel - very impt for tech savvy or anyone for that matters :)