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Excellent 8.3
Based on 3951 reviews

Recent customer comments

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based on 3951 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.8

6 Chun S.
September 19, 2013
Good location but poor food served.
nice lobby, great location for shopping,friendly staffs
I was having a great time walking around Jalan Bukit Bintang. Experienced some great malls which i personally loves shopping. Great location to stay in and great food all over the city until i experienced some poor food served in the hotel. From supposingly perfect to average.

8.7 Chong W.
September 18, 2013
comfortable room, enjoy the food around this area.
luxury hotel, high ceiling, feel like a king.
comfort and convenience. walking distance to few big malls. near to bar. room was very comfort and clean.

6 Siti A.
September 18, 2013
Wasnt too impressed with the hotel standard
centrally located
My husband and I arrived very late that day for check-in, it was almost midnight, after a long bus journey from JB. When we arrived at the hotel, we expected 5 star service, but we were disappointed. Firstly, we had to stand around waiting to be checked-in cause there was only 1 counter open. I asked the concierge where to check-in, hoping that he would be proactive and saw that since only 1 counter was open, he would alert his colleagues to attend to the other guests (we werent the only guests waiting to be checked in) - but he just pointed us to that 1 counter and expected us to wait. Secondly, we didnt get a king bed which we've requested but got 2 twin beds joined instead. Paid over RM600 for that room and the service/quality just wasnt up to match. We came back to KL a few days later and stayed at the Ritz (which was just across the street) and had a wonderful experience from the concierge to the front desk.

9.3 hamood A.
September 18, 2013
it was great and sure I'm back again
location, clean, fast internet
room was clean and big...bathroom was clean..easy access to shopping area..recommended and back to it again.

8 Clyzen L.
September 18, 2013
Grand and comfortable
Location, Grand and Great Room equipment
Comfortable and memorable. Really like the view. The room is well equipped with ironing tool and large and comfortable toilet. Really clean bed and room.

8.3 Rongshen L.
September 18, 2013
very good location to go everywhere
location, menu, room
it was quite good except a bit expensive to add on beds. the location is the most superb.

9 Tobias R.
September 18, 2013
Perfect stay in the city center
Location, Room, Pool
Very nice Hotel which is perfect located. Room was big and Hotel was tidy. Everything you are looking for doing a city trip is just around the corner. Sights and public transport are in walking distance.

8.3 lim C.
September 18, 2013
good safe nice
good location

3 Chek C.
September 17, 2013
Over rated hotel. Definately not a 5 star
location only
Terrible. The hotel is overrated. Amenities provided are not complete. Only one toothbrush and one bathrobe was provided for a 2 person room. The soap and shampoo provided is not up to 6 star standard as claimed. The glasses and cups are not cleaned properly, stains everywhere. The room stinks of furnish. the double bed is small. Breakfast is standard quality, that is as per a 3 star hotel. No fresh yogurt or juices. No dining spoons are provided for cereals/rice, which is unacceptable.

8.3 Benjamin A.
September 17, 2013
Comfortable spacious clean hotel
Cleanliness, comfort, space
It is a beautiful hotel with plenty of space, nice facilities, a resort style pool, and clean rooms. The wifi however was dropping out constantly and could hardly use the internet, there is construction going on next door which makes the pool area very noisy, and don't make any phonecalls. I was charged the equivalent of $100 for making a 15 minute call to Australia.