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Excellent 8.3
Based on 4021 reviews

Recent customer comments

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Excellent



based on 4021 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.8
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SENIN A. from Singapore
Families with young children
Stayed 3 nights in November 2015
My wonderful stay in KL
Staff are very courteous and helpful, always ready to offer assistance. Hotel is clean and condusive. Excellent location which are very close to Pavilion.
Excellent stay. I felt rested and very satisfied.
Reviewed December 04, 2015

Sofina Y. from Singapore
Families with young children
Stayed 2 nights in December 2014
Short 2 night stay
Convenient location in the middle of many shopping centres
A good place to stay to explore shopping centres like Pavillion, Fahrenheit etc Abit noisy at night as the area comes alive at night with some singing in nearby clubs.
Reviewed December 04, 2015

Noor M. from Singapore
Families with young children
Stayed one night in November 2015
So so
Location, cleaniless.
It was okay. Room was bit old. Not much to look out for.
Reviewed December 03, 2015

Chui T. from Malaysia
Families with young children
Stayed one night in December 2014
Great locatiom
Prefect location
Not bad, but not good enough. The room rate is too expensive.
Reviewed November 30, 2015

Rukiya A. from Singapore
Groups
Stayed one night in November 2015
Location , Location , Location
Location, breakfast, Room Standard
Pleasant as always , always back to this same hotel for my holiday and work trip.
Reviewed November 30, 2015

SIOK L. from Malaysia
Families with young children
Stayed one night in November 2015
Good Location but low mantain hotel
Location,Location and Location
Previous trip was horrible to me and my kids. Request for non smoking room but still smell smoke from next door.People in and out make noise also interrupt our sleeping quality.
Reviewed November 23, 2015

Rayan H. from Australia
Couples
Stayed one night in September 2013
Good location
Location
Reviewed November 20, 2015

Hilmi R. from Brunei Darussalam
Couples
Stayed 2 nights in November 2015
Easy access ti BB
Clean, Value for money, friendly staff
Reviewed November 20, 2015

sani H. from Malaysia
Couples
Stayed one night in November 2015
Classic and convenient
Bed pillows and service
Great
Reviewed November 18, 2015

Jiun O. from Malaysia
Families with young children
Stayed one night in November 2015
Clean, comfortable, relaxing n good location
Good location, Friendly staff, Comfortable
Queue for check in around 15 minutes at lobby, but I appreciates GM upgrade my room to higher floor refurnished club room, the room were clean and sound proof, the bed very comfortable and we all have a good night. The swimming pool was big and clean, we all enjoying. Pavilion, Fahrenheit, Lot 10, Starhill mall just around the hotel, great location! Propose GM to setup Kid Club, to extend kids happiness while stay at GM. Hopefully my next stay will getting good service as this trip..
Reviewed November 18, 2015